Patient Access Representative Lead - Admitting

Summary:

The Patient Access Representative Lead position plays an important role in guiding the team members, motivating them to stay focused and achieving various goals. The job duties will include current Patient Access Representative duties and will also include being the point of contact for information distribution, common day to day operational issues (i.e. schedule changes), resource person, authorized to take care of issues if supervisor is not available, admitting reporting (i.e. pre with charges, connance, collections, unbilled report, etc.), and attend some meetings.

Responsibilities:

• The team leader will perform current duties as a Patient Access Rep and perform additional duties as assigned.
• The team leader must be impartial and motivate the team to perform at it's best.
• The team leader must encourage the team members to help each other and be a mentor to other team members.
• The team leader must also take initiative of bringing the team members closer.
• The team leader is the face of very team as well as the organization.
• The team leader must encourage the team to meet collection, productivity, and patient satisfaction goals.

Requirements:

Education/Skills

• High school diploma or GED required; Bachelor's degree is preferred.

Experience

• A minimum of three years of Patient Admitting and Registration experience or its equivalent is required.

Skills

• Maintains current knowledge of registration processes and systems, regulation and third party payer issues, and automated systems through literature review and in-service.
• Demonstrates the ability to interpret customer requirements and recommends procedures for compliance with regulations and standards.
• Displays on-going leadership in promoting positive attitudes and ensuring exceptional customer service. Serves as a coach, mentor, team builder and facilitator.
• Demonstrates the ability to communicate and work with physicians, physician office personnel, associates and others in order to expedite the registration process to avoid negative patient service.
• Displays creativity in making process recommendations and to implement such change.
• Is self-directed, global thinker with the ability to work with groups as well as independently.
• Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, numerous interruptions, and short deadlines in a positive manner.
• Functional to intermediate skill level in Microsoft Office Suite including Outlook, Excel, and Power Point.

Licenses, Registrations, or Certifications

• Certified Healthcare Access Associate (CHAA) through National Association of Healthcare Management (NAHAM) required.

Work Type:

Full Time

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