Customer Care Operator - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Customer Care Operator, you will be responsible for setting the stage for an excellent guest experience with your welcoming smile and service. You will play a vital role in our mission to own the guest's experience and create WOW memories that they will carry with them far beyond their time with us.

THE DAY-TO-DAY:

• Begin each shift by receiving a briefing on property updates, events, and any ongoing issues.
• Stay up to date with emails to ensure timely communication and responsiveness.
• Log in to all relevant systems to ensure readiness for the day's operations.
• Monitor and respond to guest chat inquiries, providing prompt and courteous assistance
• Handle incoming phone calls, assisting with inquiries and transferring to the appropriate departments as necessary.
• Provide support with billing and reservations for guests calling in, ensuring accuracy and a smooth experience.
• Sanitize hotel card keys as part of maintaining high cleanliness standards.

THE IDEAL CANDIDATE:

• Must be at least 18 years old.
• Must have at least one (1) year of experience working with a switchboard system.
• Personable and approachable demeanor.
• Excellent communication skills, both verbal and written.
• Ability to maintain a positive attitude under pressure.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Health & Income Protection benefits (for eligible employees).
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10162

Pay Rate

The starting rate for this role is:

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!