Senior Manager - IDT, Professional Services Delivery

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Texas, Frisco
Apr 03, 2025
Overview Allow us to introduce ourselves. We areanenterprise software, content and services provider of Global Tax and Trade solutions - meaning, we build software to help companies manage international trade and complex tax needs. We're looking for smart, creative, individuals to work directly with our customers to implement our software and sustain optimal solution over time. Asa Senior Manager, Professional Services overseeing our Indirect Tax (IDT) Subscription Services Delivery, you will bedrivingexcitingopportunities interfacingwith customers & internal teams while supporting global corporations. You will be shepherding a team of consultants to ensure their professional growth, as well as the collective success of delivering to our clients. Through this experience you will gain a greater understanding and appreciation for how corporations are being run in today's markets. About the Role The role will involve working closely with other PS Managers and his/her team members to ensure we're successfully delivering best practice implementations, consulting support and experiences to our clients while continuing to push the envelope towards growth opportunities. Drive strategy and execution to deliver professional / consulting services to Corporates Professional Services IDT customers, as part of leading our IDT subscription service delivery Drive excellent customer experiences through meaningful interactions that support key performance indicators of customer satisfaction Participate as a member of Indirect Tax Service Delivery Leadership Team, and broader Professional Services Management team, for seamless integration across the customer journey Accountabilities Manage a team of consultants, supporting their development and customer delivery Provide leadership and co-management of the IDT team according to the standards for consulting delivery Responsible for consultant utilization, revenue & margin associated with the IDT subscription services business Support staffing strategy and execution of a global services model through our GDC Supports the recruiting, training and professional development of dedicated professional service team members Support IDT sub-contractor relationships / delivery Support customer delivery through building customer and partner relationships, escalation management, and driving customer satisfaction Support SOW scoping and sales opportunities to drive service backlog Support development, operationalization, and maintenance of delivery service offerings, service levels, and pricing standards Drive attainment of IDT subscription service Financial Plan (e.g. revenue, margin, renewal), and support achievement of broad IDT Financial Plan for Corporates Professional Services Support continuous, measurable improvement in end-to-end distinctive customer experience and service across channels (e.g. Customer satisfaction [NPS], Churn and retention) Successful onboarding of customers into subscription service model to support solution adoption and ongoing operations About You 7+ years of indirect tax implementation / consulting experience, 10+ years preferred 7+ years of experience with large enterprise software systems, 10+ years preferred Bachelor's degree required; Masters or MBA preferred In-depth experience working with cross-functional teams and departments Experience delivering successful service delivery for customers, including implementations with a variety of size / complexity Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization Able to operate autonomously in the completion of tasks and delivery of objectives Up to 25% of travel is expected #LI-VR1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $99,400 - $184,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 05/31/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.