Sr. Product Manager IV - Service Transformation

Product Manager IV - Service Transformation (Remote)

About Myriad

Myriad Genetics discovers, develops, and commercializes molecular genetic tests that determine the risk of developing disease, assess disease progression, and guide treatment decisions in Oncology, Women's Health, and Mental Health. We are a pioneer and leader in genomic research, and we are committed to advancing the science of personalized medicine as we refine and develop more products to address unmet medical needs.

WHAT WE BELIEVE

Our Product Experience Principles represent our guiding values:

• Humanize complexities
• Instill confidence in every action
• Design for one step ahead
• Integrate experiences intentionally
• Create for clarity

We also believe:

• Working hard, having fun, and exercising humility are critical ingredients for team success
• Career development and growth are constant conversations
• Supporting each other professionally and personally helps everyone do their best work

WHAT YOU WILL DO

We are looking for a strategic and visionary product manager focused on Service Transformation. In this critical role, you will be responsible for shaping and executing strategies that enhance both provider and patient experiences, while driving growth and operational efficiency across our customer service and commercial operations teams.

The ideal candidate has a passion for product management, healthcare, and enabling healthcare providers to deliver the best care possible to their patients. You'll partner with others on the product management team to help streamline touchpoints for our service teams (customer service, billing, medical services) and deliver exceptional experiences. The Product Manager IV is responsible for overseeing the product lifecycle phases from requirements through build and launch. You'll write product requirements, work closely with engineering during the development process, and create launch materials or training for the service teams.

Our ideal candidate also brings passion for the pillars of our culture: collaborative, innovative, inclusive, caring, and committed. This Product Manager will be curious, pro-active, able to work across organizations, and driven to help shape the future of this company. At Myriad Genetics, our future is yours to create.

RESPONSIBILITIES:

• Align the service transformation program to company goals and initiatives
• Craft requirements that support our service teams in delivering exceptional customer service.
• Create and maintain roadmaps
• Build and maintain key relationships with business stakeholders across customer service, operations, billing and other teams
• Identify tradeoffs and prioritize feature work
• Write crisp product requirements to drive technical specifications and user experience and interface designs
• Execute closely with UX designers and software engineers through the full product lifecycle
• Define, measure, and analyze metrics to evaluate product success and identify opportunities for improvement

Required qualifications:

• Bachelor's degree in business, healthcare, or related field; Entrepreneurial experience preferred
• Experience working as part of a team building and launching software products
• Familiarity with JIRA, Confluence and/or other software development management tools and working in Agile/scrum
• Proven track record of leading organizational transformation and driving customer service excellence
• Exceptional verbal and written communication skills
• Strong presentation skills and business acumen
• Experience working with a remote team
• Curiosity and drive to work in the genetic testing industry
• 5-8 years of software product management experience, preferably in the healthcare industry, with a focus on customer service and supporting complex operational processes
• Experience in life sciences, technology, healthcare, molecular diagnostics, or biotech/pharma
• Demonstrated ability to work cross-functionally and influence multiple stakeholders without direct authority
• Strong understanding of customer service best practices, tools, and technologies
• Strong analytical and problem-solving skills, with the ability to use data to drive product decisions
• Prefer experience working with Salesforce, however not a firm requirement
  

Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder)

Salary ranges vary by geographical location.

About Us

Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com .

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Myriad Genetics is an inclusive work environment and welcomes all applicants. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting recruiting@myriad.com.