Student Help Desk Support Assistant

Concordia University

United States, Minnesota, St. Paul

Mar 29, 2025

Position:
Student Help Desk Support Assistant

Location:

St. Paul, MN

Job Id:
700480 - Summer '25

# of Openings:
3

Student Help Desk Support Assistant

This will be a seasonal role for the summer semester of 2025.

Employment will be from April 30, 2025 - Sept 1, 2025. If there are openings come Fall 2025 semester, the employment may continue past Sept 1, 2025.

Preference will go toward applicants that can work at least 10 hours a week and have availability in the afternoons, early evenings (until 6 PM) and occasional weekends.

Position Overview: The Help Desk Student Employee position serves as the first point of contact for all technology questions and concerns. The role provides friendly and efficient service and plays an important role in promoting the IT Department's mission of serving the campus.

Essential Duties:

Provide technical support to CSP users by answering emails, phone calls, and in person inquiries in a timely manner.
Inform CSP users of products and services offered by CSP
Follow up with users to ensure satisfactory service
Direct escalated issues to the appropriate teams via ticketing system.
Participate in team building activities with fellow staff members and student employees.

Expectations:

Strong verbal and written communication skills (Required)
Patient, friendly demeanor with a great aptitude for listening
Passion for problem solving and customer service
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems

Equal Employment Opportunity Statement:

It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable equal opportunity, directives and regulations of federal, state, and local governing bodies or agencies thereof, specifically Minnesota Statute 363. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, national origin, gender, disability, age, genetic information, creed, marital status, status with regard to public assistance, familial status, membership or activity in a local commission or any other status protected by applicable law. This policy applies to all employment practices and terms and conditions of employment, including but not limited to promotions, transfers, compensation, terminations, training, and participation in CSP sponsored benefits or programs. CSP prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.csp.edu/student-life/title-ix/.

Pay Range: $15.97 per hour

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