Shift Supervisor - Broadway Retail Store

Application Deadline : April 9, 2025

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Please Note: This position is a supervisory position, is full-time and will require open availability (including evenings and weekends). Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 7 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm.

Minimum Pay starts at $ 19.82 per Hr. Goodwill is now a proud partner with DailyPay! Work Today. Get Paid Today!

Full Time employees are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

OBJECTIVE:

The Shift Supervisor will be responsible for day-to-day, tactical and practical leadership of associates and teams across the entire retail center.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow and aesthetics either personally or through delegation (aka "Management by Walking Around")
• Employee leadership
  
  
  
  • Manages breaks
  • Redirects staff/work teams to address call-offs
  • Coaches employees verbally and with initial write-ups
  • Provides input to reviews and terminations
  • Facilitates employee purchases
  
  
  
  
• Task/Functional leadership
  
  
  
  • Assists in opening and closing procedures
  • Responsible for the verification step related to the daily sales report paperwork
  • Responsible for counting drawers
  • Responsible for making change between drawers and safe
  • Assist with inventory process by counting, entering, verifying
  
  
  
  
• Customer Focus
  
  
  
  • Plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives
  • First escalation point for customer complaints
  • Point of contact for turning down donations at ADC
  
  
  
  
• Cross-training:
  
  
  

• 
  
  
  
  • Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
  • Ensure E-Commerce product(s) are processed accurately and moving to E-Commerce efficiently.
  • Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
  • Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
  
  
  
  

• Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.

QALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Experience:

• Previous supervisory experience is preferred.
• Two (2) years' retail experience is desired.

Other:

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill's policies and procedures.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG, Novatime) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Candidates offered this position will be required to successfully complete pre-employment screening, which could include: a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable, based on position). In addition, certain positions will require repeated screening processes, and your employment with Goodwill of Colorado will remain contingent upon the results of any continued screening processes.

Core Competencies:

• Communication, Level 2
• Customer Focus, Level 2
• Excellence, Level 2
• Knowledge and Skills, Level 2
• Teamwork, Level 2
• Trust, Level 2

Functional Competencies:

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY

Moderate: 15-44 lbs - OCCASIONALLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY

At Shoulder - FREQUENTLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - FREQUENTLY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY

Fine Manipulation - CONTINUOUSLY

Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - OCCASIONALLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -

Leader - Inspires teammates to follow them
Dedicated - Devoted to a task or purpose with loyalty or integrity
Team Player - Works well as a member of a group

Goal Completion - Inspired to perform well by the completion of tasks
Self-Starter - Inspired to perform without outside help
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

High School / GED (preferred)

1 - 2 years: Previous supervisory experience. (preferred)
1 - 2 years: Previous retail experience a plus (preferred)