Business Systems Specialist - Retirement Professional Services (RPS)

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Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

Location - Hybrid (3 days in office, 2 days remote)

Jacksonville, FL - Milwaukee, WI - Atlanta, GA - St. Petersburg, FL - Cincinnati, OH - NYC

About the Team

The FIS TRP Retirement Professional Services team manages and supports call center technologies and CRM systems to enhance customer service efficiency and deliver a seamless client experience that will define the world of fintech.

What You Will Be Doing

In bridging the gap between business needs and technology solutions, the Business Systems Specialist provides expertise in analyzing, designing, and implementing business systems and processes that improve the operational efficiency of our best-in-class products. The seasoned candidate will have exceptional analytical skills, technical expertise, and the ability to communicate effectively with both technical and non-technical stakeholders.

• Design and implement system solutions that align with business objectives.
• Analyze current business processes and identify opportunities for improvement.
• Collaborate with stakeholders to gather and document business requirements.
• Provide end-user support and training for business systems.
• Develop and maintain documentation, including process flows and user guides.
• Coordinate with IT and vendors for system upgrades, integrations, and troubleshooting.
• Monitor system performance and ensure data integrity and security.
• Participate in project planning, testing, and deployment activities.
• Support and review the work of junior analysts.

What You Bring

• Bachelor's degree in computer science, information systems, related field, or the equivalent combination of education, training, and work experience.
• Typically, 6 or more years of experience in a business systems analyst or similar role, with leadership responsibility.
• Proficiency in SQL, Microsoft Excel, and business analysis tools and techniques (e.g., process mapping, gap analysis), as well as familiarity with system programming, testing, and implementations.
• Understanding of business processes and system development methodologies.
• Experience with CRM or other similar enterprise systems (e.g., Salesforce, MS Dynamics, Oracle).
• Excellent problem-solving, interpersonal, and communication skills with the ability to deliver clear and effective presentations.

Added Bonus If You Have

• Exposure to retirement product administration, processing, and recordkeeping.
• Experience with Call Center/Interactive Voice Response (IVR), such as AWS Connect (Amazon Web Services)

What We Offer You
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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