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Job Summary
The Director, Operations collaborates with aligned Corewell Health East Medical Group (CHEMG) Physician Executives, CHEMG support departments, (including operations, quality, finance, compensation, coding, and revenue cycle), hospital and post-acute leaders to advance financial, quality, experience (patient/physician/employee), operational efficiency and system growth efforts for the designated service line. Accountable for day-to-day operations, integrating system support services, business planning, pro forma development, contract and labor management, provider compensation planning, engagement and directing opportunity assessment and variance resolutions to achieve network and division goals. Reports to the VP, Service Line Operations.
AREAS OF RESPONSIBILITY:
CHEMG Operations
Essential Functions
- Growth -manages strategic planning and new site implementation, recruitment activities, department compensation plans, and physician contracting. Serves as a liaison between CHEMG and various hospital and system leadership in accomplishing system and division goals.
- Finance - accountable for assigned P&L, development and achievement of department P&L and capital budgets.
- Operations - accountable for operational efficiency assessment and action planning, revenue cycle oversight, front office revenue cycle performance, labor productivity and management, Monitors key performance indicators and other operational reports with key stakeholders. Accountable for validation of professional billing and coordination of IT needs.
- Compensation - acts as the primary contact for setting contract terms and renewals with physicians and hospital partners. Collaborates with Compensation, divisional and department leadership on matters pertaining to compensation, provider productivity, contract terms, revenue cycle, and operational issues that directly impact employed physicians.
- Safety/Quality - accountable for regulatory preparedness, facilitating a culture focused on safety/quality, Just Culture, committee reporting, deploying processes and structure related to achieving clinical/safety/quality initiatives.
- Experience - accountable for leading a culture of service focused on maximizing patient/family, physician and employee engagement and team member retention rates. Utilizes tools and system resources to achieve top decile outcomes.
- Planning - initiates business development and recruitment activities in partnership with Vice President and system leaders; manages the process of obtaining budgetary approval for new physician additions. Understand the role of each legacy function, including accounting/finance, payroll, HR, and operational leadership. Collaborates closely with system leaders, recruitment, onboarding, system planning and service line leadership. Provides recommendation and leads practice onboarding/offboarding initiatives.
- Talent Management and Performance Management - Leads employee and leadership development efforts for assigned service line focused on identifying key talent for internal career growth. Oversees the hiring and management of regional practice administrators. Performs duties such as interviewing, hiring, performance evaluation and mentoring/coaching.
- Physician Engagement and Retention - researches and recommends processes to enhance relationships with physicians. Creates best in class relation strategies. Communicates directly with physician and executive leadership regarding problem identification and resolution. Ensures proper follow through takes place on outstanding items. Works in collaboration with physician and administrative senior leadership to execute the strategic plan.
Qualifications
Required
Preferred
- Master's Degree Healthcare, Business Administration or other appropriate field.
- 3 years of relevant experience, 3-5 years of healthcare and experience in leading teams required. Physician practice, ambulatory and/or hospital leadership experience.
- CRT-Fellow of American College of Healthcare Executives (FACHE) - ACHE American College of Healthcare Executives
- Project management experience
Physical Demands
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
- Waist to Waist > 5 lbs: Seldom up to 10 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 10 lbs
- Bilateral Carry > 5 lbs: Seldom up to 10 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Seldom up to 10 lbs
- Pulling Force > 5 lbs: Seldom up to 10 lbs
- Sitting: Frequently
- Standing: Occasionally
- Walking: Occasionally
- Forward Bend - Standing: Seldom
- Forward Bend - Sitting: Occasionally
- Trunk Rotation - Standing: Seldom
- Trunk Rotation - Sitting: Occasionally
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Seldom
- Handling: Occasionally
- Forceful Grip > 5 lbs: Seldom
- Forceful Pinch > 2 lbs: Seldom
- Finger/Hand Dexterity: Frequently
- Visual Acuity [None = No; Seldom = Yes]: Seldom
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings Eligibility for benefits is determined by employment type and status
Primary Location SITE - Beaumont Service Center - 26901 Beaumont Blvd
Department Name Corp Med Administration Non Physician - CHMG East
Employment Type Full time
Shift Day (United States of America)
Weekly Scheduled Hours 40
Hours of Work 8 a.m. to 5 p.m.
Days Worked Monday to Friday
Weekend Frequency N/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.
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Corewell Health
Apr 05, 2025