Client Solutions Consultant - Global Large Law Firms

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Pennsylvania, Philadelphia
Apr 14, 2025
Are you a tech savvy lawyer or a legal savvy technologistlooking for your next challenge totransform legal service delivery? Have you experienced first hand the pain points of transaction management andmatter collaboration?Do you believe there is a better way,through the intelligentapplication of technology, to drive legal process efficiency and clientengagement? If so,HighQ/TR are seeking proactive, enthusiastic and passionate legal solutionsconsultants to join our Solutions Consulting & Client Success team in Global Large Law. As a Client Solutions Consultant, you will become a HighQ/TRexpertandevangelist, understanding your clients' needs in depth and buildingstrategicrelationships with key contacts at all levelsacross theirbusiness. You will be responsible forhelping clients to get the most from new product updatesand features as they are released.You willwork alongside our other client facing teams andplay a key part in client events, user groups and marketing initiatives,including speaking, demoing and talking about our solutions confidently andin detail About the Role In this role as a Client Solutions Consultant, you will: Align closely with the Product and Solutions teams to understand and be able to articulate the value of the HighQ platform Educate and inform clients about solutions and features to drive adoption and grow the diversity of use cases Work with clients to establish their business needs and co-design high value solutions that solve real business problems Provide client feedback about the products and roadmap to the Product team as required and contribute ideas for new solutions Contribute to thought leadership and product marketing initiatives by regularly writing and speaking about key topics Regularly speak at industry events and shows, present solutions and provide demos to clients at senior levels Build out success planswith clients to drive enablement,adoption,retention, customer satisfaction and loyalty Develop a trusted advisor relationship withclient stakeholders in orderto createclient champions and advocates Work closelywith the salesand delivery teams to facilitate a seamless clienton-boarding process, and highlevels ofsatisfaction Maximize the value of the client'sinvestment, converting them into reference clientswho are both promoters and advocates of HighQ About You You're a fit for the role of Client Solutions Consultant if your background includes: Strong legal background,as a lawyer, legal project manager, legal engineeror othersimilar role Passion about technology and the ability to convince clients about the benefits of digital transformation and new ways of working Excellent presentation and communication skills; articulate, passionate and knowledgeable with the ability to evangelize our products Analytical and creative with the ability to design solutions to solve complex businessproblems Equally comfortable engaging with clientsat Partner or C-Level as with front-line users and administrators Experience in legal services, customer success, project management or solutions consulting within the Legal sector Experience in customer success or similar roles in the Softwareas a Service space is highly desirable Experience driving adoption of collaboration, transaction management, project management andcontent management solutions Ability to thrive in a fast-paced, start-up environment with a real passion for technology and product innovation Desire to work in an open, collaborative environment with a team of creative and innovative people that are passionate about what they do The ideal candidate will be highly motivated, customer-centric and inspiring, with a mix of product, solutions andlegalexperience #LI-AY1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $104,300 - $193,700. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 04/20/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.