Lead Digital Product Manager, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

Location: We support US flexible working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you'll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Lead Product Manager will play a critical role on our Product Management team working day to day with engineers and business teams to solve problems for our clients by delivering amazing products. You will partner with cross functional team members to bring ideas from inception to delivery. The ideal candidate is an experienced product manager for a B2C product and can demonstrate their curiosity and passion for helping our clients live healthier lives.

How you will contribute:

• Get to the root of problems facing our clients before jumping right to solutions

• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing

• Exhibit an understanding of core product concepts such as: strategic thinking, delivery, agile planning and design thinking

• Lead a team of engineers through backlog refinement, planning and estimation, and ongoing development by thoughtfully balancing customer needs with engineering capacity

• Be adaptive - based on business demand you may lead and mentor other product managers through the product life cycle, or at times work directly with a scrum team as the product owner managing the product backlog

• As the advocate for the product, you should demonstrate leadership qualities by making tough decisions, prioritizing tasks, and guiding the development team towards the common product goals.

• Maintain a prioritized and refined product backlog that supports the company's goals and objectives

• Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation

• Work independently and apply leading product management skills, tools, practices, and techniques to all deliverables

• When necessary, work in conjunction with support teams to triage and assess production issues, perform impact analysis, and provide support to the engineering team to bring issues to resolution

• Be curious and data driven - contribute to the definition, data collection, and analysis of data for KPIs and product metrics in support of OKRs

• Be flexible and able to take on and master new topic areas quickly

• Be a team player with a strong work ethic and a desire to succeed

What you will bring with you:

• Proven experience with five or more years as a product manager, product owner or a similar role in software development

• Bachelor's or Master's degree in business management or technical field is preferred

• Comfort and dexterity (including SQL proficiency) with data utilizing quantitative and qualitative data to inform strategies and assess results.

• A deep understanding of mobile app platforms. Familiarity with both iOS and Android design principles and guidelines

• Strong technical knowledge and familiarity with web services as part of an integrated ecosystem.

• Experience in aligning the product roadmaps with the company's business strategy. This includes setting long-term goals, prioritizing features based on market trends and business value, and adapting the roadmap as needed.

• A self-starter who identifies opportunities and brings solutions to the table

• An agile development practitioner with strong experience using tools such as Jira and Miro to create user stories and author product documentation

• Exceptional leadership and interpersonal skills, with the ability to influence and build trust across teams.

• Flexible to work in a fast-paced, dynamic environment in a professional and timely manner

• Strong communication skills, both verbal and written, with the ability to present to executive stakeholders Health Insurance industry experience is desirable

Do you see yourself in this role even if you haven't checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

• Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

• A flexible work environment with a friendly, caring, collaborative and inclusive culture

• Great Place to Work Certified in Canada and the U.S.

• Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range: $97,900 - $146,900

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

#LI-remote

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.