Release of Information Specialist - Behavioral Health Administration

Certifications:

Education: High school diploma or GED.

Work Experience: Electronic medical record, Read, write and speak fluent English, Demonstrates the ability to multi-task and work in an organized, efficient, and process-oriented manner, exhibits excellent oral communication skills and the ability to interact with customers and team members with diverse education, lifestyle and back grounds in accordance to the affiliate's mission and vision. Possesses complex problem-solving skills in reasoning through work related issues, Demonstrates the ability to adapt to change, Ability to write clear and concise, grammatically correct notes and business correspondence without close supervision, Keyboarding skills required; preferred experience with MS Office suite and the ability to learn new applications, Familiarity with Health Information Exchanges and patient portals, Coordinates work to achieve maximum productivity and efficiencies with little or no supervision, Requires knowledge of health information disclosure practices, concepts, laws and regulation.

• Responds to request for medical information from patients, extended families, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities, government, regulatory bodies, and other third parties.
• Invoice for appropriate requestors and follows up on payments.
• Assures receipt of a HIPAA-compliant authorization and/or request.
• Collaborate with transcription support, legal staff, Patient Access and Privacy Officer to investigate and resolve issues related to documents, MPI, and other HIPAA requests such as accounting for disclosures.
• Confirm receipt of valid authorization for electronic exchange and indicate compliance within the electronic health record.
• Monitor and/or marks for correction scanned document errors

• Promptly answers office phone calls or assists with phone coverage.
• Use telephone etiquette consistent with UnityPoint Health Values and Standards of Behaviors.
• Respond to and fulfill patient walk-in record requests as required.
• Responsible for handling and/or scanning documentation received through mail or fax as needed.
• Ability to access and retrieve patient information from various computer systems and various types of media.
• Clean copier/fax machines and ensure they are in proper working order and place service calls as appropriate.
• Keep workstations and work area clean and orderly.

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.