Biomolecular Field Service Representative- Campus Hire Program

Agilent Technologies
$33.90 - $52.97/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience
United States, California, San Francisco
Jan 31, 2025
Job Description Are you a soon to be or recent graduate eager to kickstart your career in an innovative environment? If your answer is "YES", then join our NEW Campus Hire Program as a Field Service Representative in our Customer Service Organization. You'll onboard, train, and develop with a cohort of peers, building your professional network from day one! At Agilent, our Field Service Representatives help customers answer critical questions, enabling scientific discoveries that enhance quality of life. You'll work in various labs, continuously learning about new instruments, software, and consumables. Your interpersonal skills, creativity, and commitment to top-notch customer service will drive customer success. Join us and be part of this rewarding work! As an Agilent Field Service Representative, you'll travel to customer labs to install, maintain, and repair Biomolecular, Genomics, and Cellular Analysis instruments. These critical tools support research, development, and manufacturing in areas like Cell and Gene Therapy, Infectious Disease, Virology and Vaccine Research, Immunology, Immuno-oncology, Immunotherapy, Next Generation Sequencing, and Pre-Natal Disease Detection. The Biomolecular Service Organization is a rapidly growing part of Agilent's Customer Service Organization, supporting these exciting markets. What You'll Do: Support Customers: Engage with customers for the on-site installation, maintenance, and repair of one or more products related to Cellular Analysis, Microarray Solutions, Automated Electrophoresis, Research Flow Cytometry, PCR/Real-Time PCR, Microplate Instrumentation, and Automated Liquid Handling Problem Solving: Diagnose and resolve product performance issues, ensuring smooth and uninterrupted operations for our clients Preventive Maintenance: Advise customers on preventive measures and configurations to enhance product performance and longevity Collaborate: Work closely with our Support, Sales, Marketing, and R&D teams to deliver comprehensive solutions Continuous Learning: Participate in internal technical training and workshops to stay ahead in your field Advocate: Elevate "Voice of Customer" in relaying critical insights and customer experiences to Agilent leadership What We're Looking For: Education: Bachelor's or master's degree in a science field (e.g., biochemistry, biotechnology, biomedical, chemistry, engineering or similar) Skills: Strong problem-solving abilities and a passion for technology Experience: Minimal to no prior work experience required - we value your fresh perspective and eagerness to learn Team Player: Ability to work effectively within a team and coordinate activities with others Adaptability: Willingness to travel and adapt to different customer environments Relocation: As part of the Services Campus Hire Program, successful candidates will spend 6-9 months onboarding and training with peers in Wilmington, Delaware and must be willing to relocate for that period, housing assistance will be provided during the program Why Join Us? At Agilent, we're on a collective quest to improve the world around us. As a global leader in laboratory technologies, we support scientists in 110 countries in cutting-edge life science research, patient diagnostics and their efforts to ensure the safety of water, food and pharmaceuticals. Our people create some of the world's leading-edge laboratory technology and work side by side with customers to help them maximize productivity and achieve superior scientific outcomes. We do this important work in a diverse environment built on a foundation of trust, respect, and uncompromising integrity. Whatever the challenge, we come together to deliver trusted answers to our customers' critical questions - bringing great science to life. We can't wait for you to join us! Ready to Start Your Journey? Apply now and take the first step towards an exciting and rewarding career in Field Service Engineer! Qualifications Bachelor's or master's degree in a science or engineering field (e.g., biochemistry, biotechnology, biomedical or similar) Experience with the Agilent solutions is a plus Experience troubleshooting and problem solving Verbal and written communication is clear, respectful, and timely You have a valid driver's license Travel: 50% - 2-3 days per week in the field visiting customers; occasional overnight travel, if needed Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least February 6, 2025 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage. The full-time equivalent pay range for this position is $33.90 - $52.97/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: 100% of the Time Shift: Day Duration: No End Date Job Function: Services & Support