Accounts Receivable Supervisor

Job Summary - Accounts Receivable Billing Supervisor

The Accounts Receivable Supervisor is responsible for supervising the AR team, analyzing collection of assigned key account AR, and ensuring AR and Cash Application teams work efficiently and effectively together.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

Manage AR team, including:

• Ensure AR team follow-ups with customers past due accounts
• Prepare weekly aging report, and prioritize collection activity for AR team follow up
• Coordinate AR schedules to ensure coverage of telephone, email gates
• Ensure AR team maintains collections notes in GQ from customers communication
• Monitor/track incoming call volumes
• Assists with training/cross training of new employees or with new systems
• Review and approves adjustment batches for AR team

Manage assigned AR Key Accounts, including

• Reconcile accounts
• Maintains customer profiles
• Prepare account adjustment batches
• Prepare bi-monthly billing and special statements
• Work effectively with Sales, Operations and Finance departments on various account issues.
• Billtrust batch approval, user set up/maintenance

Qualifications/requirements:

• High level of supervisory and organizational skills, integrity and accuracy.
• Strong communication skills with excellent written and verbal communication.
• Strong attention to detail, analytical and problem solving skills.
• Good interpersonal skills working with internal and external customers.
• Proficient in Microsoft Office Suite (Word and Excel).
• The ability to prioritize workload and meet tight deadlines.

• 5- 10 years of previous supervisory, credit/collections, AR, and customer service.