Field Operations Manager

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Field Operations Manager to improve the operational systems, processes, and policies in support of Zayo's Field Operations mission - specifically, support better management reporting, information flow and management, business process, and organizational planning.

Responsibilities:

• Data and reporting accuracy of any data related to field operations including task data.

• Production and analysis of monthly and quarterly metrics decks.

• Creation and upkeep of Salesforce.com reports and dashboards.

• Work internally and with other groups to create, streamline, and document workflow.

• Ensure that Salesforce.com development is done so that workflow and process are aligned.

• Ensure that actual costs are in line with forecasted budget by sharp attention to all areas of spend - especially all head count related costs.

• Create the budget forecast twelve months in the future.

• Ensure that actuals are captured accurately and are in line with the budget.

• Explain the budget and any variances actual to forecast.

• Approve and coordinate all IT work necessary to enhance Salesforce to the betterment of Field Operations.

• Manage internal IT resource dedicated to Salesforce.com development.

• Work with various other groups in the company to solve company-wide issues.

• Management of entire Zayo fleet vehicle program - including leasing and selling of vehicles, insurance, accidents, rentals, registrations and any other issues necessary to keep the vehicles in good condition and safely on the road.

• Oversee and manage the UL Puresafety platform which is used for basic and driver safety training as well as OSHA safety certification.

• Contribute to the ongoing expansion of Workforce Management (WFM) as a way to increase Field Operations efficiencies; this includes the WFM team members as well as any systems and process development - Salesforce or otherwise.

• Manage a high achieving team, as needed, to successfully address all of the above listed responsibilities.

Qualifications:

• Bachelor's Degree in management, finance or other related field. MBA is preferred.

• Minimum of ten (10) years work experience, minimum of five (5) years in telecommunications.

• Ability to pass MVR check and drive company vehicle in accordance with Fleet Policy.

• Must be able to maintain eligibility to operate a company issued vehicle per our policy (no more than 2 moving violations within the past 3 years); this includes possession of a state-issued driver's license for the state in which you live.

• Ability to manage a team of varying skill sets and roles within the company.

• Comfort in presenting data and financials to various other departments including the President of the Group.

• In-depth working knowledge of Salesforce.com including report writing and dashboard creation.

• Strong communication skills.

Base Salary Range: $81,200 - $116,000 USD/annually, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.