Senior Systems Executive

This on-site position is open to any qualified applicant in the United States.

This position is on-site in Austin, TX. A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

Responsibilities:

• Independently research issues and efficiently use available tools to address problems.
• Reproduce the bug reported by end user
• Use internal tools to capture additional information such as exception messages
• Tackle the issue with the additional information
• Outline the findings in the ticket in a structured manner
• Review knowledge articles, old tasks with similar errors, review workplace posts to seek potential solutions
• Resolve if a solution is found
• Call out the issue to the relevant on-call contact
• Should be able to manually correlate bug reports and merge similar bugs into one parent ticket
• Should have prior experience or understanding of running SQL queries and analyzing SQL query output
• Based on SQL query outputs, able to isolate the issue, then determine the priority of the issue and decide on next steps
• Understand access issues, compare two users to find out missing access and grant access
• Must be familiar and comfortable with chats (written communication to be strong)
• Provide general triage support for a wide variety of technical issues and bug reports
• Act as the primary liaisons and first responders for bug reports
• Explore new tools and independently investigate issues
• Flexible to cover different shifts
• Recording the fixing done

Qualifications 2+ yrs: Bug management, Analyzing log data/output, Documentation

Applications will be accepted until January 21, 2025

The hourly rate for this position is between $18.17 - $32.93 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.