Network Operations Center Technician II

23854BR

Wilton Woods Center

Description

Serves as a lead worker in a team responsible for the operation, monitoring, troubleshooting, and resolution of hardware problems for the enterprise network systems; ensures that hardware and peripheral equipment are operational and scheduled production is accomplished in a timely manner; leads staff in monitoring endpoint protection/detection for anomalies using designated escalation paths for remediation; reviews and monitors Security Information and Event Management (SIEM) log data for unauthorized access and initiates investigations as necessary.

Qualifications

Required

• Any combination of education and experience equivalent to graduation from high school or possession of a General Equivalency Diploma (GED) certificate.
• Three (3) years of experience in computer operations, Two (2) years of which shall have included computer hardware operations in a help desk or support center technician role.
  • Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• May be required to work evenings and/or night shifts on a regular or rotating basis, to include weekends and holidays.
• Knowledge of the procedures, techniques, and related software used in the operation of network and peripheral equipment hardware.
• Knowledge of and skill in the use of applicable enterprise technologies, server and network monitoring devices, routers and switches.
• Ability to train and mentor employees.
• Proficiency in the use of technology.
• Ability to communicate effectively, both orally and in writing.

• Bachelor's degree in computer science, information technology, or a related field.
• Experience working in a 24/7/365 data center.
• Experience working with CrowdStrike or other industry accepted SIEM tools.
• Experience training technicians with SIEM tools and incident management.
• Knowledge of the field of cybersecurity and the methods of assessing and maintaining computer security.
• Knowledge of common security tools like intrusion detection systems, endpoint detection and response systems such as CrowdStrike, and SIEM software.

Salary Grade
[Salary Information]

Unified Scale-Schedule A/Grade 016

Office

Office of Cybersecurity (OCS)

Contract Length

260-Day Contract

Pay Frequency

Monthly

Percent Full-Time

Full Time

Closing Date

04-Feb-2025

Job Type

Safety and Security

Open
Until
Filled

No

Re-Adv.
Position

No