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Job Overview: The Cambium Assessment Network Operations Center (NOC) is responsible for monitoring, troubleshooting, and escalation for CAI's application environments. The NOC Engineer ensures system availability and monitors all aspects of production environments, development environments, and general system needs. Job Responsibilities:
- Monitor large multi-tiered application environment utilizing various monitoring tools.
- Partner with internal teams to ensure maximum uptime of our applications.
- Implement processes for detection, notification, and escalation of any issues with the applications.
- Proactively update documentation of systems/network, troubleshooting guides, policies, and procedures.
- Maintain knowledgebase of troubleshooting and problem resolution steps.
- Act as the central communications and escalations point for major incidents.
- Work with outside vendors to report and ultimately resolve problems and escalate trouble tickets to their conclusion.
Job Qualifications:
- Bachelor's Degree in Management Information Systems, Computer Science, Computer Information Science, or other related area
- 5+ years of experience in a NOC, Systems Administration, or Information Systems Help Desk environment
- Understanding of TCP/IP, VPN, RDP (Remote Desktop Manager), Windows, and AWS Workspaces environments.
- Working knowledge and understanding of service management principles (incident, problem, change control, and management)
- Exceptional troubleshooting skills
- Ability to work autonomously in a highly fast-paced and often ambiguous environment
- Willingness to learn in a fast-paced environment
- Ability to work collaboratively and collegially in a team environment
- Ability to follow, develop, and supplement documented processes and procedures
- Experience in dealing with end-users
- Willing and able to work alternate shifts as required during the hours from 6 am to 11 pm (Eastern time).
- Capable of remote work within the USA.
Bonus Qualifications:
- Knowledge of Lansweeper, specifically the help desk component, PRTG, IDERA, Everbridge Alert Suite, Grafana Dashboard, and AWS Technologies
- Knowledge of Windows OS, user access (AD), and file editing
- Operational experience with Windows Server and IIS Server
Why Work With Us? When you work with Cambium Assessment, you'll be helping to design and build inspiring solutions that make a real impact on the online testing industry, as well as the educators and students we support.
Our systems are highly scaled and mission critical serving over a third of all students in grades 3-8 in the United States. Our web applications are highly interactive and universally accessible. Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans. Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts real-time based upon answers given.
In the 2021-2022 school year, we delivered more than 100 million online tests, successfully supported peak testing volumes exceeding 1.3 million simultaneous test takers, while ensuring an average response time of less than a tenth of a second. We have the most advanced features of any online testing system, and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students. To learn more about our organization and the exciting work we do, visit www.cambiumassessment.com An Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.
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Cambium Learning Group
remote work
Jan 13, 2025