Clinical Support/Account Manager

ESSENTIAL DUTIES & RESPONSIBILITIES

Provides clinical & technical assistance for assigned geography (US)

• Coordinates and conducts all aspects of clinical training for Hospital and Clinic providers, including new customer training and refresher training (as requested)
• Hotline: provides troubleshooting support (online and phone) to ensure customers can safely operate the Liposorber system
• Site visits - in person, virtual - interacting on a recurrent basis (minimum once per quarter) with key customers
• Schedules and coordinates educational programs (webinars, dinner programs, lunch and learns) programs

Support sales activity in assigned territory to meet sales objectives

• Support sales team to facilitate sales process
• Responsible for developing, building, and strengthening long-term relationships with stakeholders including hospitals, physicians, nurse practitioners, and others
• Support sales team by providing updates on new patient referrals and opportunities to grow business.
• Develop and maintain an in-depth knowledge of assigned accounts and customers

Administrative

• Quarterly planning for clinical training & educational webinars.
• Plans annual maintenance & collects maintenance PO from customers
• Reports weekly activities and progress updates to the management
• Updates monthly actual patient numbers being treated & type of treatment (FH/FSGS)
• Responsible for tracking contract status & renewal between KPA contracts manager and customer
• Updates weekly schedule and Hotline Log

Other

• Attends and represents KPA at medical conferences

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
• Ongoing updates to Sales Force

• Performs other related duties and responsibilities, on occasion, as assigned

OTHER RESPONSIBILITIES

• Maintain complete and open lines of communication with other personnel, functions, or departments to facilitate operations and interaction in the organization.
• Keep supervisor informed of status and progress, ensuring that regular and periodic communication takes place.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and keeping abreast of industry trends and related compliance issues within the area of responsibilities.
• Maintain professional conduct, attendance, and high ethical standards in the work place, complying with company's policies and procedures.
• Fulfill mandatory training requirements applicable for department and job duties as appropriate.
• Perform other duties and responsibilities as required.

Enthusiastic - Shows intense and eager enjoyment and interest
Team Player - Works well as a member of a group
Loyal - Shows firm and constant support to a cause
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Goal Completion - Inspired to perform well by the completion of tasks

Bachelors (preferred)

Medical equipment and/or test equipment or instruments (preferred)
Clinical Education training (preferred)
3 - 4 years: Hemodialysis/Apheresis Nurse (required)

Registered Nurse (required)

Skills