Voice Technician

Title:Voice Technician

Location: Pentagon DC

Clearance: Active Secret

Certifications: One or more active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc.

Experience: Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience

Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards.

- Solid Customer Service and Support Skills in a high visibility environment.

- Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses

- Problem analysis and problem solving.

- Attention to detail and accuracy