Customer Solutions Specialist - Supply Chain
 Georgia Pacific | |
life insurance, parental leave
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 United States, Wisconsin, Green Bay | |
 Jan 07, 2025 | |
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Your Job
Georgia-Pacific Professional, based in Green Bay, WI, is looking to add a Customer Solutions Specialist - Supply Chain to our Customer Service team. Our team consists of skilled, dynamic, and contribution motivated individuals, and we're searching for another outstanding team member to join them! This role creates value for the organization through customer interaction, order management, analyzing trends, problem-solving, and presenting innovative solutions. In this role, you will be given the opportunity to demonstrate strong communication skills, attention to detail, organization, and prioritization. Location: The ideal candidate would be based in Green Bay, WI. This role operates on a hybrid schedule with remote flexibility. Our Team GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins. We provide a range of products featuring well-known product brands such as enMotion, Compact, SofPull, Brawny Industrial, Dixie and SmartStock to various market segments. For more information about GP Professional, please visit: www.gppro.com. What You Will Do * Manage customer accounts with a high level of service & accuracy through the supply chain process, from order placement to invoicing * Develop and maintain strong relationships with customers to support their needs, learn their trends, and become the primary interface to strengthen their supply chain efforts * Provide top level support to both internal and external customers through various communication methods including phone, email, and salesforce in a timely manner * Manage and prioritize initiatives to meet both the needs of internal and external customers * Handle tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs. * Identifying continuous improvement opportunities, address gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency. * Manage delivery inquiries promptly, communicating both progress and the outcome. * Ability to work in both a team and independent environment to service the needs of our customers and internal partners. Who You Are (Basic Qualifications) * High School diploma or GED * Supply Chain or logistics experience * Experience in a customer-facing role * Experience using Microsoft Office programs, specifically Word to write business correspondence, Excel for the use of spreadsheets, reporting, and simple formulas, and Outlook for internal and external correspondence * Available for occasional travel up to 10% of the time What Will Put You Ahead * SAP experience, preferably S4 Hana * Salesforce software experience * Associates or Bachelor's degree in Business or Supply Chain * Customer account management or supply chain experience with a manufacturing company * Experience building and maintaining customer relationships At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. #LI-LRT References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf | |