Coordinator, Ticket Operations

Lubbock

39833BR

Ticket Services

Position Description

Performs supervisory and coordinative work in the operation of a specific program or departmental project. Responsibilities involve the coordination and supervision of the various functions and aspects of a specific program as well as the monitoring of program staff and operational procedures. Work is performed under general supervision with evaluation based on results obtained. May supervise program staff, volunteers and student assistants.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

About the Department and/or College

Texas Tech Athletics has a commitment to serving and working with diverse populations and demonstrated alignment with the University's strategic priorities and values-based culture.

Major/Essential Functions

• Assist fans and donors with the purchasing of single, mini-plan, and season tickets via phone and walk-up sales.
• Assist managers with event setup, game day operations, and event reconciliation as needed.
• Assist ticket operations staff with creating invoices and mailing them to fans and donors.
• Coordinate the daily printing and mailing of single, mini-plan, and season tickets.
• Manage game day operations of selected Texas Tech Athletic events and provide assistance in other assisted sports, including post-game summaries, attendance, and sales reports.
• Process mail daily, including receiving and tracking payments in the ticketing database.
• Provide a high level of customer service to fans and donors.
• Assist in various office projects and provide additional administrative assistance in the office as needed.
• Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
• Ability to work nights and weekends.
• Other duties as assigned

Required Qualifications

High school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for the required experience on a year for year basis.

Preferred Qualifications

• Bachelor's Degree
• Two or more years of experience in ticket sales or ticket operations
• Ticket Software/Paciolan software experience
• Strong computer skills, including Microsoft Office software
• Excellent verbal and written communication skills
• Professional, self-motivated, and detail-oriented, with the ability to adapt to a quickly changing work environment

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

16.43

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

Schedule may vary

Grant Funded?

No

Job Group

Office and Admn Wkrs All Other

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.