MasterTech Content Author

• Bachelors degree in a related area.
• Experience with navigating OEM service information and wiring diagrams.
• Extensive experience with writing technical training material and technical instructions.
• Solid understanding of service practices, engineering processes, & supplier management.
  
  

• Prepare well-structured technical articles using Content Management Systems.
• Development of brief reference modules utilizing new and existing training files for mobile formats.
• Research and report the acceptance of existing app materials including management of technician feedback.
• Coordinate the release of emerging issues with various internal groups including, TSO, STAR and TSRC.
• Develop methods for tracking article effectiveness via Fixed First Visit and Warranty data systems.
• Assist in the administration and/or coordination of the MasterTech programs and IT projects.
• Coordinate global project activities and ensure all project phases are documented appropriately.
• Compile project status reports, coordinate app revision project schedules, and manage project meetings/agendas.
• Identify and resolve Mastertech app technical problems including all Performance Institute Help Desk escalations.
• Assist in facilitating vendor meetings, identifying, and analyzing system requirements, and define project scope, milestones, and deliverables.

• Ability to multitask, prioritize tasks, and to work under pressure.
• Ability to work with domestic and international business cultures.
• Strong interpersonal skills with ability to work in a team environment.
• Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Project, Outlook).
• Exceptional attention to detail and thorough approach to follow-through on all tasks.
• Enthusiastic, well organized, & successful at adhering to schedules and raising issues.
• Strong written and oral communication skills to support meetings at all levels of the company, including senior leadership.

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.