New

Training Specialist

First Tech Federal Credit Union
paid time off, 401(k)
United States, Oregon, Hillsboro
Jan 07, 2025
Description The Training Specialist - BULE (Business Unit Learning & Enablement) develops and monitors a variety of development solutions aimed at enhancing the performance for key business units. This role will specifically concentrate on providing training for new and existing employees within our contact center and retail branches. Here's what you can expect from the job and what you need to be successful: Job Duties: Develop and deliver training for new hires and existing employees in alignment with business objectives Apply adult learning theory, instructional design best-practices, and learning standards to maximize knowledge transfer, skill building, and learning retention Utilize a variety of learning technologies, channels, and mediums to create and deliver engaging learning experiences appropriate to the audience and environment Support teammates in the adoption and usage of business processes, systems, and technology Monitor and report on the effectiveness of education/training programs including staff attendance and specific program results Ensure internal communications and learnings are prepared and delivered in a timely and effective manner Act as a subject matter expert in core business unit systems and work with other subject matter experts to create and build-on company programs, systems, and projects Represent the business unit regarding new products and changes to compliance, systems updates, and guidelines Responsible for developing and maintaining training standards, meeting prescribed timelines, and continuous improvement of department operations Proactively communicate to business unit leaders any employee related issues that arise during training Proactively partner with other Learning and Development trainers to ensure alignment of company training programs Essential Skills: Minimum 2 years' experience in a financial services retail branch, call center, collections, underwriting, processing, or servicing; including some experience in training, mentoring, or developing others Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Ability to extract information, structure it, and create content that is simple to digest Excellent verbal and written communication skills; able to express ideas concisely and logically Excellent editing and proofreading skills, including a strong attention to detail Ability to create and deliver engaging presentations tailored to diverse audiences Ability to influence others and move toward a common vision or goal Understanding of adult learning principles, change management principles, methodologies, and tools is preferred Familiarly with a Learning Management System is preferred (Cornerstone or like system) Working knowledge of Microsoft Office Suite Minimum Education: High School Diploma; additional coursework in Instructional Design or Learning and Development preferred Location: Hillsboro Corporate Office - Hillsboro OR 97124 Target Compensation in Hillsboro, OR: $50,000 to 60,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123 #LI-MG1