TA Workday Operations Support Lead

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Reporting to the TA Operations Manager, the person in this role will support the Talent Operations Team's objective to provide and manage centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

The Workday Support Lead will develop and lead a team that will execute and support a vast array of centralized operational processes and tasks related to Workday including requirement creation, job posting administration, quality management, and offer letter execution exceptions and updates. This person will be responsible for providing leadership and management to the Workday Support Team, ensuring seamless coordination with our Recruiting team, and providing exceptional candidate experiences while meeting established service level agreements. This position will focus on continuous improvements to maximize efficiencies while providing exceptional, consistent and timely service.

Key responsibilities for the role:

-Provide oversight of team responsible for delivering a vast array of centralized operational TA business processes related to Workday. This may include:

• Workday Requirement creation and ongoing administration
• Job Posting administration and ongoing maintenance including Yello integration
• Quality review and audit for Workday processes and reporting including evaluations and employment applications
• Execute offer exceptions and compensation updates in Workday
• Hire task transactions and coordinate with stakeholders regarding changes in start date or candidate status

-Monitors above critical processes and programs for adherence to defined service level agreements

-Identify and develop solutions to ensure the changing operational needs of the business are addressed efficiently with a focus on providing exceptional service to the organization

-Researches, resolves and responds to complex escalated problems based on best practice/precedence, escalating as needed

-Train all new hires on business processes and provide regular feedback and support to the team.

-Exercise judgement and take responsibility for decisions and actions in overseeing team

-Partner with Talent Technology team to research, test and resolve critical issues on Talent related technology and software platforms, as well as identify solutions and efficiencies.

-Develop a strong knowledge of department, business units and overall business strategy.

-Other duties as assigned

Minimum qualifications and preferred requirements for the job

Minimum Requirements

• Associates or Bachelor's Degree in Human Resources or related degree and/or minimum of 6 years of equivalent experience
• Minimum of 3 years experience in Talent Acquisition, HR or other scheduling related roles
• Working knowledge of HRIS or Talent technology end to end processes.
• Excellent written and verbal communications
• Strong attention to detail and quality
• Ability to handle assignments that are of a confidential and complex nature with considerable discretion, judgment and tact are essential

Preferred Requirements

• Must have a personal reputation for providing superior customer service and building a culture around customer service
• Ability to think strategically and anticipate potential challenges before they occur or escalate
• Ability to deal with own and others' mistakes and failures in a constructive way
• Ability to work collaboratively with peers internally and external business partners
• Highly organized with strong attention to detail and strong follow-through skills
• Ability to manage concurrent projects and/or programs
• Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
• Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Canadian uniformed service; Canadian Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.