Technical Support Specialist

Johnson Controls, Inc.
United States, Indiana, Fishers
Jan 06, 2025
What you will do The technical support specialist will interact with security sales and installation personnel via telephone and email to assist with specification, installation, operation, and troubleshooting of exacqVision hardware and software. How you will do it Ensure pre-sales and post-sale satisfaction with exacqVision products via telephone and e-mail communication with customers Document all incoming inquiries and support cases Support sales and customer applications Test and or document digital video recording hardware and software What we look for Required Advanced experience with computer networking Ability to calmly and concisely communicate with customers Ability to work with minimal supervision Experience with MS Windows, Linux (Ubuntu), and PC platforms. *Preferred* AS or BS (or equivalent experience) in Computer Science, Electrical Engineering, Information Technology or related field. Relevant job experience Advanced Ubuntu Linux experience IP Camera experience Experience with digital video capture, compression, or streaming Experience with CCTV security video systems Bi-lingual English/Spanish speaking