Help Desk Manager (Lead)

Job Title: Help Desk Manager

Location: SSFB, Colorado (Onsite Work)

Full-time job with salary and benefits

Certification: Any one of the IAT Level II certifications

Security Clearance: Active Secret

Responsibilities:

• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Skills:

• At least 5 years of experience.

These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.