Systems Support Technician

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do

The Systems Support Technician (Programmer) provides specialized technical support to Field Technicians by performing upload and download functions for National Accounts and Core Commercial customers. To succeed, our Programmers utilize knowledge of low to high-end panels, video, and government. Our Programmers also assist with technical troubleshooting and special programming projects. This position requires a high degree of technical ability to research and resolve issues on DMP, Radionics, Focus, Safewatch, Vista, and DSC panels.

How you will do it

• Take inbound phone calls from technicians requesting uploads and downloads, programming information into new or existing accounts in response to tech requests or by the scope of work.
• Generates field service work order requests when unable to establish remote DLL sessions.
• Completes data entry into programming if required when completing a download.
• Resolves technical issues through research and investigation and responds back to appropriate parties via phone.
• Performs and issues confirmations when panel download has been completed.
• Other duties as assigned.

What we look for

Required

• Ability to multi-task; strong customer service, problem-solving, and communication skills.
• High school degree or equivalent required.
• Competency in Microsoft Windows / Office.
• Must be a team player and able to work as business needs dictate.

Preferred

• Demonstrated knowledge of all panel types and special programming projects.
• Experience with alarm installation, DLL, technical support, or data processing preferred.
• Ability to perform technical research to resolve complex problems in various versions of Focus, Safewatch, Vista, Radionics, DMP, and DSC panels.
• 1 to 3 years of contact/call center experience.

Johnson Controls and each ofits Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rightslegislationand in Ontario, in accordance with theAccessibility for Ontarians with Disabilities Act("AODA").If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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