Motor Vehicle District Office Supervisor

State of Vermont
life insurance, paid holidays, tuition reimbursement
United States, Vermont, Montpelier
120 State Street (Show on map)
Dec 30, 2024
Overview The Motor Vehicle District Office Supervisor will supervise and be responsible for all daily activities and operations of the DMV Mobile Unit. The Mobile Unit consists of 9 Mobile Unit Support Specialists who travel to our satellite locations in St. Albans, St. Johnsbury, White River Junction and Dummerston. Duties involve the issuance of registrations, issuance of licenses, examination of applications through use of various written, visual and road tests. Additionally, the position will be accountable for all funds for each office location. This position will be expected to travel with their team. The work schedule for this position is Monday through Thursday, 6:45am to 5:15pm, with the possibility of overtime. The District Office Supervisor will: Prioritize office activities to meet operating requirements Develop and monitor internal controls Analyze workflow issues and implement workable solutions Develop effective working relationships with staff and customers Provide necessary training, guidance, and motivation to staff Initiate and maintain orderly statistics of staff's work Supervise the efficient use of office supplies and maintenance of office equipment Maintain a pleasant and secure working environment Act as liaison with other departments and divisions The ideal candidate will have knowledge and working experience of supervisory principles and practices, proficient computer skills, and strong written and verbal communication abilities. Flexibility and the ability to pivot priorities at a moment's notice are imperative. Who May Apply This position, Motor Vehicle District Office Supervisor (Job Requisition #51796), is open to all State employees and external applicants. If you would like more information about this position, please contact anne.young@vermont.gov. Resumes will not be accepted via e-mail. You must apply online to be considered. In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted. Environmental Factors Duties are performed in the office and the field. Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Riding in various vehicles in which the incumbent has little control of the operator of the vehicle and/or environmental conditions of the vehicle or roadway. Incumbents must be able to take over operation of a motor vehicle in emergency situations. Occasional trips outdoors when administering road exams and verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Some overtime work may be required. Minimum Qualifications High school diploma or equivalent AND six (6) years or more of customer service work experience INCLUDING two (2) years or more in a supervisory role. OR Four (4) years as an employee of the Vermont DMV. Preferred Qualifications Candidates with prior motor vehicle department experience. Special Requirements An applicant's vision must be correctable to 20/40 (Snellen test) in both eyes, with normal color perception and field of vision. A valid driver's license is required. Must possess or acquire within one year of employment; a Class A CDL license with all endorsements, including motorcycle. The frequency, recentness, and nature of any court conviction(s) and/or a person's traffic record may cause disqualification. Must pass the Transportation Security Administrations background checks in order to obtain a Hazmat Endorsement. Total Compensation As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including: 80% State paid medical premium and a dental plan at no cost for employees and their families Work/Life balance: 11 paid holidays each year and a generous leave plan State Paid Family and Medical Leave Insurance (FMLI) Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan Tuition Reimbursement Flexible spending healthcare and childcare reimbursement accounts Low cost group life insurance Incentive-based Wellness Program Qualified Employer for Public Service Student Loan Forgiveness Program Want the specifics? Explore the Benefits of State Employment on our website. Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.