New 
Data Center Metro Business Program Manager
 Microsoft | |
 United States, Virginia, Dulles | |
 Dec 28, 2024 | |
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OverviewMicrosoft's Cloud Operations & Innovation (CO+I) organization is the engine that powers our cloud services. As a Data Center Metro Business Program Manager, you will play a critical role in supporting the financial and programmatic health of our data center operations. This position will report to the Metro Director and serve as a key partner in driving operational excellence, cost efficiency, and alignment with Microsoft's strategic objectives. Your expertise will enable financial stewardship, data-driven decision-making, and process improvements that empower our teams to deliver world-class cloud services. This is an opportunity to join a high-impact team where your contributions will have a direct influence on Microsoft's success. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Lead financial management activities, including planning, budgeting, forecasting, and variance analysis, ensuring data center metro financial accuracy and compliance with organizational standards. Develop and communicate financial insights to senior metro leadership, translating complex data into actionable recommendations that drive business performance and cost optimization. Manage the financial and operational aspects of vendor relationships, including contract oversight, performance metrics, and coordination of Quarterly Business Reviews (QBRs) to ensure alignment with business objectives. Partner with data center operations teams to monitor and track spend, evaluate cost-saving opportunities, and implement strategic projects to improve financial efficiency. Serve as a key resource for financial controllership, supporting month-end close activities and preparing detailed spend management review materials for the metro. Identify inefficiencies or defects in processes and lead initiatives to automate, standardize, and streamline operations to improve accuracy and reduce waste.Function as the primary liaison for critical vendor coordination, ensuring alignment between metro leadership, operations teams, and external vendors to support seamless execution of business priorities. Collaborate with local and global teams to drive the adoption of best practices, implement process improvements, and ensure consistency in operational and financial activities across the metro. Coordinate and manage site visits from internal teams, external customers, and Microsoft executives, ensuring a professional and seamless experience. Contribute thought leadership to evolve processes, services, and solutions in support of data center operational excellence and adherence to service level agreements (SLAs). Capabilities important to success include: Strategic Financial Leadership: Provide financial insights by establishing performance targets, analyzing variances to plans, and communicating actionable recommendations to senior metro leadership. Drive financial controllership by managing budgets, forecasts, and cost analyses to ensure accuracy and compliance. Data-Driven Problem Solving: Use strong analytical skills to identify incomplete or inaccurate data, root causes of discrepancies, and implement effective resolutions. Proactively identify opportunities to eliminate defects or waste, streamline processes, and improve accuracy through automation. Operational Planning and Execution: Develop structured plans and timelines, considering potential obstacles and trade-offs to achieve long-term business objectives. Monitor and report on critical financial and operational metrics to ensure alignment with organizational goals. Cross-Team Collaboration: Build and maintain strong partnerships with internal teams and external vendors to achieve shared objectives. Effectively communicate with diverse stakeholders, including senior metro leaders, to ensure transparency and alignment. Vendor Oversight and Performance Management: Manage vendor relationships by coordinating regular business reviews, tracking actions and performance metrics, and ensuring effective partnerships. Provide thought leadership to improve contract management and identify cost-saving opportunities. Adaptability and Agility: Respond to evolving business needs by proactively adjusting plans and priorities. Anticipate changes in the operating environment and implement strategies to mitigate potential risks or challenges. Other Embody our Culture & Values | |