Manager, Implementation
 JLL | |
 United States, Massachusetts, Boston | |
| 1 Post Office Square (Show on map) | |
 Dec 21, 2024 | |
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ESSENTIAL DUTIES & RESPONSIBILITIES:
Building System Expertise: Quickly become an expert in product functionality and provide demos/trainings to client, clearly articulating how product features (and /or workarounds) can meet the client's goals and needs. Project Management: You will oversee the entire software implementation project, from planning to completion. This involves defining project objectives, creating project plans, allocating resources, setting milestones, and coordinating activities to ensure successful implementation. Requirements Gathering and Analysis: You will work closely with clients and stakeholders to understand their business needs and translate them into software requirements. This includes conducting workshops, interviews, and documentation to capture detailed functional and technical specifications. Solution Design and Configuration: Based on the gathered requirements, you will collaborate with the software development team to design the best-fit solution. This may involve configuring the software, customizing specific modules, or integrating with existing systems. Testing and Quality Assurance: You will develop and execute comprehensive testing plans to validate the software solution's functionality, performance, and security. This includes coordinating user acceptance testing, logging and tracking issues, and ensuring timely resolution. Training and User Support: You will create training materials, conduct sessions, and coach users on how to effectively utilize the software solution. Additionally, you will provide ongoing user support, addressing any questions, issues, or enhancements that arise post-implementation. Change Management: Throughout the implementation process, you will proactively manage and communicate changes to stakeholders and end-users. This includes addressing concerns, facilitating user adoption, and mitigating resistance to change. Documentation and Reporting: You will document all aspects of the software implementation, including specifications, configurations, test plans, training guides, and user manuals. Additionally, you will provide regular progress updates and reports to project sponsors and management. Collaboration and Coordination: You will collaborate with cross-functional teams, such as sales, development, and support, to ensure seamless integration and alignment of software implementation efforts. This includes facilitating communication, resolving conflicts, and managing dependencies. Continuous Improvement: As part of your role, you will identify opportunities for process improvements and efficiency gains within the software implementation lifecycle. This may involve implementing best practices, adopting new tools or methodologies, and providing feedback to the product development team. Customer Relationship Management: You will build and maintain strong relationships with clients, ensuring their satisfaction throughout the implementation process. This includes addressing their ORGANIZATION RELATIONSHIPS Interfaces with customers across multiple business units. Works with various IT functional areas, including engineering, product, and transition teams as necessary for service delivery. Works with leadership for technology planning and management. REQUIRED QUALIFICATIONS The successful candidate will demonstrate: Customer focus: Everything you do will be underpinned by delivering an exceptional customer experience and ensuring our customers can demonstrate the value of working with Building Engines - experience of managing a diverse range of customers and delivering excellent service is vital. A Proven Track Record: You will have proven experience of working consultatively with client teams, understanding their strategy, and having the ability to align technology to help them achieve business goals and desired outcomes. CRE Tech Knowledge: You will have knowledge and experience of working with customers in Commercial Real Estate Technology and industry best practices. Project Management skills: You will be managing the implementation of Building Engines and affiliated technology software. Ability to build, manage and communicate project plan clearly and effectively for our clients is critical. Excellent consulting skills: able to listen carefully and translate key customer needs and desires into workable solutions before overseeing those through to realization. Team-orientated: You will be able to work with the wider team to scope and deliver customer requirements. You know how to strategically collaborate with internal teams to effectively advocate for your client's needs. Expert Communication Skills: You will have the confidence, knowledge, and skill to facilitate broad-ranging, strategic conversations with customers/senior managers. You understand that sometimes, you'll have to deliver a "no" when the client is expecting a "yes," and you know how to do so effectively. Exceptional Organizational Skills and Keen Attention to Detail: You will ensure that you keep projects on track and take ownership for ensuring customer commitments are met. A Focus on Continuous Improvement: You will look for opportunities to keep improving our products, processes, and service to make sure that our offering remains the best in the market. Positive, Solutions-Focused Outlook: You will ask "What can we do to make this happen?" rather than "I don't know how this would work?" Ability to Manage Time Autonomously: When faced with multiple competing priorities, you know how to allocate time toward what matters most for the team, the business, and the client. Meeting Management: You have lead meetings with multiple high-level stakeholders in the room. You've thoughtfully guided conversations to be value-add for all participants. | |