Vice President of Billing & Collections of Patient Collections Call Center and VA Billing (REMOTE)

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com

Job Summary

We are seeking a dedicated Vice President of Billing & Collections to join our team. In this position, you will lead and manage the operations of Lafayette IN and Mifflinburg, PA cash collection centers, the cash posting team and insurance change team.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Develop and implement strategies to optimize billing, collections, insurance verification, and cash posting processes.
• Align departmental goals with organizational objectives, ensuring compliance with financial and regulatory standards.
• Drive initiatives to improve efficiency, reduce costs, and enhance revenue cycle performance.
• Set performance metrics and KPIs for billing, collections, and cash posting teams.
• Manage and oversee daily operations of billing, collections, insurance verification, and cash posting teams.
• Ensure timely and accurate claim submission, payment posting, and follow-up processes.
• Monitor account receivables, reducing aging balances and improving cash flow.
• Evaluate and enhance workflows, introducing automation and process improvements as needed.
• Lead, mentor, and develop managers and staff in the revenue cycle operations.
• Ensure adequate staffing, training, and professional development opportunities for team members.
• Foster a collaborative and performance-driven culture within the department.
• Ensure all billing, collections, and cash posting activities adhere to federal, state, and payer-specific regulations.
• Stay updated on regulatory changes and lead policy updates to maintain compliance.
• Oversee the preparation of financial and operational reports, presenting insights and recommendations to executive leadership.
• Develop and enforce policies and procedures to minimize denials and write-offs.
• Work closely with the finance, IT, and operations teams to support company initiatives.
• Partner with payers and providers to resolve issues and streamline processes.
• Act as a liaison between the revenue cycle team and other departments, ensuring smooth communication and alignment.
• Analyze data to identify trends, bottlenecks, and opportunities for revenue improvement.
• Lead denial management and root cause analysis initiatives to increase first-pass resolution rates.
• Collaborate with field operations to address patient and referral concerns related to billing or payments.
• Evaluate and implement technology solutions to improve billing accuracy, collections efficiency, and cash posting automation.
• Ensure the effective utilization of revenue cycle management software and tools.
• Drive innovation through data-driven decision-making and the adoption of AI or RPA tools.

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• Bachelor's degree form an accredited college or university in healthcare, finance or related field, required
• Ten years of related work experience, required
• Equivalent combination of education and experience in Healthcare billing, collections and training and at least five years in a senior Leadership role
• Advanced knowledge of Medicare, Medicaid, MCO plan coverage/billing guidelines for DMEPOS and prior DME MAC experience, required

Preferred Education and/or Experience

• Advanced knowledge of federal payer program regulations and guidelines, preferred
• Knowledge of economic and accounting principles and practices, banking and the analysis and reporting of financial data
• Knowledge of FDCPA regulations Certifications, License, Registrations
• Proven track record of successfully managing large teams and achieving financial targets
• Strong knowledge of healthcare regulations and compliance requirements related to patient collections, preferred

Skills and Competencies

• Active listening skills to determine the best course of action to collect on patients accounts
• Assist and negotiate a resolution to patient's account balance
• Conflict resolution and negotiation
• Create and maintain constructive working relationships with team members and field staff
• Effectively communicate in English; both oral and written
• Function in team environment and as a leader
• Identify, interpret and evaluate problems and determine appropriate resolutions
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Make effective presentations to management and staff with a high degree of professionalism and confidence
• Multi-task along with attention to detail
• Respond effectively to sensitive topics while creating and monitoring corrective action plans
• Self-motivation, organized, time-management and deductive problem solving skills
• Strong management and conflict resolution skills
• Work independently and as part of a team
• Write detailed reports, summaries and action plans

Machines, Equipment and Technical Abilities

• Remote access interface and communication
• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Available to receive incoming calls and make out bound calls to resolve outstanding account balances, refunds or equipment recovery
• Lift and carry up to 50lbs during travel
• Regularly review documents in all formats and print
• Travel via airplane and/or vehicle
• Use computer and telephone for extensive hours to work the customer's account and reporting
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.