Administrative Support Specialist I

Auburn

$36,410 - $58,710

tuition assistance

United States, Alabama, Auburn

1550 East Glenn Avenue (Show on map)

Dec 20, 2024

Position Details

Position Information

Requisition Number	S4161P
Home Org Name	Enrollment Management-Operations
Division Name	VP for Enrollment Management
Position Title	Administrative Support Specialist I
Job Class Code	DB15A-B
Appointment Status	Full-time
Part-time FTE
Limited Term	No
Limited Term Length
Job Summary	The Auburn University Office of Enrollment Services seeks an Administrative Support Specialist I/II who will assist in the development, maintenance, review and update of TigerStripe Tele-counseling program communications while supervising student employees, which includes interviewing and managing the tele-counseling staff. NOTE: Position hours are Monday-Thursday 9:30am - 6:30pm and Friday 7:45am-4:45pm. About Auburn: At Auburn, our work changes lives. Ranked by U.S. News and World Report as a premier public institution, Auburn University is dedicated to shaping the future of the people of Alabama, the nation, and the world through forward-thinking education, life-enhancing research, scholarship and selfless service. Auburn is nationally recognized for its commitment to academic excellence, community outreach, positive work environment, student engagement, and thriving community. It's a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We're proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you're new to Auburn, we'd love to introduce you. If you're already acquainted with Auburn, we'll keep it simple: it's time to come home! Why employees choose Auburn: Auburn University was named by Forbes Magazine as one of the state of Alabama's best employers, with employees staying an average of ten years. Employees enjoy competitive benefits that include top-notch health insurance, generous retirement plans, tuition assistance for employees and dependents, flexible spending accounts and more! Learn more about Auburn's impact, generous employee benefits, and thriving community by visiting aub.ie/working-at-auburn.
Essential Functions	Advises others on processes, procedures, and services; and resolves policy related or procedural problems. Provides information to and facilitates communication between administrators, faculty, staff, prospective and incoming students and their families, stakeholders, and participants concerning undergraduate admissions application process, Auburn Student Experience and Auburn University. Gathers information and prepares various reports and correspondence; researches and resolves issues. Creates, coordinates, builds, audits and maintains all forms, training materials, inquiries, scripts and reports for all Tele-counseling calls. Provides budget tracking and coordination for a unit or department. Plans and coordinates large or complex projects, writes, plans, coordinates,manages, and edits an assortment of communications for each Tele-counselingcall (including scripts, FAQs, email communications and other requests). Performs specialized technical duties and coordinates processes. Coordinate and gather all appropriate information need for each individual script, FAQ, form, query and call. Reviews and verifies documentation for completeness and compliance with policies and procedures. Assists in the development and maintenance of data and databases to ensure accurate and accessible records for all programs' list serves, address lists, stakeholders, and program attendees. Performs a variety of clerical duties, which may include (but not limited to): typing& correspondence, filing/folders, recordkeeping/compilation/data entry, preparation/processing forms (high school transcript evaluation), calendars and scheduling, mail distribution and outgoing prospective student mailings, travel/expense vouchers, telephones and greeting, supplies/inventory, limited supervision of clerical or student work, other support duties of similar difficulty.

Minimum Qualifications

Level I: High school diploma or equivalent plus 4 years experience in administrative support services.

Level II: High school diploma or equivalent plus 6 yrs experience in administrative support services.

Substitutions allowed for Experience: When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities	Knowledge of office rules, procedures and operations that require previous training and experience to perform is required.
Minimum Technology Skills
Minimum License and Certifications	None Required.

Desired Qualifications

Desired Qualifications	Desired qualifications include: proficiency in Excel, Word, Access and Banner; ability to prioritize multiple projects for three areas; and interpersonal skills as position involves interaction with prospective students and families as well as other University units.

Posting Detail Information

Salary Range	$36,410 - $58,710
Job Category	Administrative
Working Hours if Non-Traditional
City position is located in:	Auburn
State position is located:	Alabama
List any hazardous conditions or physical demands required by this position
Posting Date	12/19/2024
Closing Date	01/05/2025
EEO Statement	AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Affirmative Action/Equal Employment Opportunity (AA/ EEO) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.
Special Instructions to Applicants
Quick Link for Internal Postings	https://www.auemployment.com/postings/50509