Computer Support Technician

Job Objective: Provide technical support for the KWM Division for hardware, software, and network systems, ensuring smooth operation of organizational IT infrastructure. This position involves diagnosing, repairing, and maintaining computer systems and providing user support to effectively utilize technology resources.

Essential Functions:

Technical Support
- Provide helpdesk and remote/on-site technical assistance for end-users.
- Troubleshoot and resolve hardware/software issues, including desktops, laptops, printers, VOIP Phone systems, mobile devices and security camera systems

- Install, configure, and maintain operating systems, applications (e.g., MS 365 Suite, antivirus software), and peripherals.

- Set up and maintain networks, including LAN, WAN, and wireless systems.

- Manage Active Directory for user accounts, group policies, and security permissions.

System Maintenance

- Perform system upgrades, patches, and maintenance to ensure security and performance.

- Conduct regular data backups and restore operations as needed including via One Drive.

- Ensure antivirus, and other IT security protocols are up to date.

User Support and Training

- Provide end-user training on approved hardware, software, and IT systems for both MAC OS and PC throughout the division.

- Assist with onboarding processes by setting up new user workstations and systems.

- Develop and maintain technical documentation for IT processes and training purposes.

Inventory Management

- Maintain hardware/software inventory records.

Collaboration and Reporting

- Coordinate with IT leadership to escalate unresolved issues.

- Document and log helpdesk tickets, troubleshooting steps, and resolutions.

Minimum Qualifications:

Education: Associate's degree in Computer Science, Information Technology, or a related field required. Bachelor's preferred. Relevant experience may be considered in lieu of a degree.

Experience: Two years' computer programming and networking

Certifications/Licenses: CompTIA A+, Network+ Preferred

Skills/Abilities:

• Must demonstrate knowledge of personal computers, operating systems, graphics software, utility programs and word processing
• Basic knowledge of computer problem solving techniques required
• Knowledge of Microsoft 365 Suite required, IBM Notes Preferred
• Knowledge of Adobe Acrobat Pro and Creative Suite preferred
• Basic knowledge of current Windows and Mac OS preferred
• Strong interpersonal skills and ability to interact positively and effectively in a team setting are a must
• Ability to train users in various software applications. Must be capable of presenting user training in a straight-forward and understandable manner
• Position requires a confident, self-motivated, highly organized, multi-tasked individual with integrity in the use of resources
• Must display goo time management in order to meet project deadlines
• Demonstrate ability as a team-builder and able to maintain confidentiality
• Strong communication skills are necessary
• Must display a strong desire to achieve and maintain high levels of both internal and external customer satisfactions

Supervisory Responsibility: None

Physical Requirements: Include speaking, hearing and vision ability; manual dexterity; lifting, pulling and pushing materials up to 50 pounds; bending, squatting, crawling, walking and climbing ladders; sitting for extended periods of time; standing for extended periods of time. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Travel: Occasionally within the city; no more than one time per month out of town

Driving: Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Working Conditions: Work is performed in a typical office environment; may require some weekend/evening work

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.