IT Operator (Network Operator)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: IT Operator (Network Operator)

Location(s): Pensacola, FL

(Hybrid approximately 50%)

Network Operator

Job Description:

• Coordinates, monitors, administers, and services technical environments. Completes implementations, carries out integration activities, and provides operational support for technical environments.
• Monitor enterprise systems and network to ensure continuous availability.
• To independently troubleshoot, resolve and escalate incidents and problems when detected.
• To interface with vendors and ensure appropriate resolution during system outages, change windows or periods of reduced performance.
• Perform routine tests and maintenance of assigned systems, networks and peripheral equipment.

• Monitor enterprise network for system performance and availability.
• Monitor Moogsoft AIOps, and other consoles, monitoring tools or dashboards to ensure optimum performance within the environment.
• Detect, isolate, diagnose, record, escalate and resolve operational issues, incidents and outages within agreed timeframes.
• Create and update incident and change tickets daily using ServiceNow.
• Accurately report all actions taken when managing alerts on events.
• Interface with other ETS support teams and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established policies and procedures.
• Monitor alerts during change windows to ensure that service is restored.
• Perform routine tests of assigned systems and report test results.
• Assist other ETS staff in testing system/applications.
• Track and report all branch related outages and service interruptions.

• 2+ years of enterprise network monitoring experience.
• Working knowledge of IT terminology, network topology, commands and device relationships.
• Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems.
• Experience in problem resolution including determining root cause, scope and scale of issues.
• Experience with validating system availability and performance.
• Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds.
• Research, analytical, and problem solving skills.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective skill in producing desired results and achieving goals and objectives.
• Effective skill supporting a global 24/7, member/customer focused services operation.
• Effective verbal and written communication skills.
• Ability to respond quickly and accurately in high pressure situations.
• Ability to effectively manage tasks and job duties with shifting priorities.
• Ability to document and apply policies, standards and procedures.
• Ability to work independently and as part of a team.
• Other duties as assigned.

• This is position is designated as " Essential Personnel" which will require the incumbent to be called to work a flexible schedule (days, nights, weekends, and holidays) due to business needs and/or in the event of emergency, inclement weather, pandemic, reduced site operations or training.
• This is a rotating schedule position which requires working every other weekend (Friday, Saturday and Sunday).

• Hours 1800 to 0600 CST (Central Standard Time) Rotating 12-hour shift in GPO.
• Weeks start on Sunday - Saturday.
• One week would be Sun, Wed, Thu. 2nd week would be Mon, Tue, Fri, Sat.