Customer Technical Training Administrator

What you will do

The Technical Training Coordinator plays a critical role in the planning and execution of technical learning. This role consists of coordinating all elements of technical learning for our external business partners and end-user customers. Reporting to the Administrator and Logistic Lead, the Technical Training Coordinator tasks include developing training schedules, creating quotations for training services, LMS administration, and customer service for third-party partners and end-user customers. The successful candidate will work across different vertical markets and collaborate with stakeholders and other training coordinators. This role is also responsible for monthly metrics and financial reconciliation.

How you will do it

• Act as central point of contact for external business partners, internal sales team, and end-user customers
• Lead and oversee the on-boarding process of external business partners in coordination with sales team
• Creates quotations for training services and follows-up for business development * Coordinate all training and enrollments through the Learning Management System
• Lead role in planning, creating, and implementing each year's technical training schedule * Create/distribute enrollment reports to stakeholders
• Prepares and submits monthly charge back reports to finance
• Maintains Inventory Control/Parts Ordering * Reconciles purchase card monthly and submits expense reports
• Provide monthly revenue report to management * Creates and distributes weekly enrollment report to stakeholders
• Maintain team calendar with training, time off and other notations
• Other administrative duties, as assigned

What we look for

• Previous experience in a Technical/Sales Training Coordinator role is essential
• Process Oriented - able to follow and deliver on complex and detailed workflows * Out of the box problem solving skills and capability to work independently to solve schedule/personnel or customer challenges
• Communicate effectively with peers, customers, stakeholders, and management.
• Proficient using Microsoft Office (Word, Excel, PowerPoint, Access)
• Ability to effectively organize and manage multiple training initiatives simultaneously
• Strong understanding of business goals and standards for customer service
• Associates Degree in Business Administration or equivalent corporate experience
• At least three years' administrative experience in a corporate environment