HVAC - Field Tech Support Engineer

What you will do

He/she will provide detailed technical support for HVAC Ducted customers including distributors and branches, dealers and end users. Responsibilities include limited financial disposition/approval of warranty concessions.

How you will do it

• Provides detailed technical support for the entire DS customer base on product offerings, both present and obsolete. Via Call center.

• Provides financial review and disposition of warranty disputes and concessions. Includes monitor of customer activity and development/implementation of warranty reduction efforts.

• Acts as a field technical liaison between Factory Quality, Manufacturing, Marketing, and Engineering product teams. Includes the recognition of field reported product service issues and the development of appropriate remedies.

• Provides an avenue to resolves customer complaints in a timely, effective manner.

• Provides call center support and job site technical support as necessary to fulfill customer needs.

What we look for

Required

• Technical Degree or equivalent combined education and experience.

• 3-5 years' experience in product service.

• Proficiency in a Windows operating environment, including e-mail and Microsoft Office software, and experience with AS400.

• Strong interpersonal skills and decision-making ability.

• Effective and professional communication and organization skills.