Specialist - Information Technology Support

Location:

• Deliver technical support to end users, addressing PC, hardware, software, and IT infrastructure issues promptly and effectively.
• Resolve problems immediately whenever possible, provide feedback to end users, and communicate recurring issues to other IT staff.
• Ensure IT equipment, hardware, and software are regularly updated to meet organizational needs and security standards.
• Assist in deploying software packages, such as Windows OS, Microsoft Office, and approved applications.
• Troubleshoot and resolve hardware and software conflicts.
• Provide technical assistance and training to end users on computer operating systems and approved applications.
• Assist in evaluating and testing new technologies for feasibility and implementation.
• Assist in the administering of WAN, LAN, WAP equipment.
• Maintain and configure shared network printers and local printers.
• Develop and maintain positive working relationships with end users at all levels within the organization.
• Collaborate with the Company Central Help Desk (level I) to provide professional IT support.
• Work with the Company IT Security team to execute IT security projects and implement best practices.
• Develop and update technical documentation, diagrams, and standard operating procedures.
• Document hardware and software inventory for each supported site.
• Provide technical support and consultation for IT projects and initiatives.
• Participate in after-hours support via cell phone as needed.
• Maintain confidentiality of client information and protect operations.
• Stay informed about current industry developments and technologies through personal development and education.
• Perform other duties and projects as assigned.
• Occasional day travel within the region, with up to 10% overnight travel.

Pay 45k-60k

• Bachelor's degree in management information systems, computer science, or related field, or equivalent work experience.
• 3+ years of experience in a Microsoft operating system environment.
• Experience in a Google Workspace environment is a plus.
• Excellent personal computer skills.
• Strong verbal communication skills and ability to effectively communicate with executives and non-technical customers.

Knowledge, Skills, and Abilities:

• Strong customer service skills.
• Excellent oral and written communication skills.
• Ability to work under pressure to meet deadlines, both individually and as part of a team.
• Solid organizational, time management, and project estimating skills.
• Familiarity with current Windows Operating Systems.
• Experience supporting a Citrix thin client environment.
• Broad technical knowledge of DNS, DHCP, WINS, TCP/IP, with a basic understanding of VoIP technologies.
• Familiarity with Internet and Intranet concepts.
• Knowledge of Telephony, LAN and WAN concepts.
• Ability to work effectively with individuals from diverse backgrounds.
• Strong problem-solving and change management skills.
• Ability to create accurate, detailed documentation and present information to non-technical audiences.
• Ability to prioritize and handle multiple tasks simultaneously.
• Willingness to improve skills through personal development and attend classes outside of regular working hours.
• Willingness and ability to travel as required.
• Availability for overtime work when necessary.

Physical Demands:

• Ability to routinely lift 25-50 lbs.
• Prolonged sitting
• Occasional bending, climbing, and kneeling.
• Prolonged finger manipulation for typing and installation of components.
• Able to operate in a drug-free workplace.

Work Environment:

• Occasional exposure to moving mechanical parts, requiring crawling in small/tight areas for network cabling installations.
• Moderate noise level in a standard office environment.
• Travel to remote sites and various equipment locations within company buildings.
• Carrying a cell phone and handling after-hours help desk support calls may be required.

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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