Reservations Coordinator

North Carolina State University

$ 34,602 - $ 58,870

parental leave, sick time, tuition reimbursement

United States, North Carolina, Raleigh

Dec 18, 2024

Job Posting Information

Posting Number	PG194391SP
Internal Recruitment	No
Working Title	Reservations Coordinator
Anticipated Hiring Range	$48,000 - $52,000
Work Schedule	Monday-Friday 8am - 5pm. Some evenings and weekends may be required based on business needs.
Job Location	Raleigh, NC
Department	NC State Student Centers
About the Department	NC State was named a great place to work in the 2022 *Forbes* annual survey as the best large employer in North Carolina. NC State embodies a culture that values collaboration, creativity, innovation, and teamwork. We provide a team-oriented culture, work/life balance, and work that makes a difference in our community, the state, and beyond. We also offer great benefits for SHRA permanent positions, including tuition reimbursement at any university in the UNC system, healthcare, vacation, holiday and sick leave, paid parental leave, retirement and more. You can even join the NC State Wellness and Recreation Center and receive discounted meals on campus. Campus Enterprises is NC State University's division of retail and hospitality organizations - NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success. The NC State Student Centers provide a clean, safe, and welcoming environment for the NC State community with a professional and collaborative staff. In support of the university's educational mission, the Student Centers will provide high-quality support to events and activities that will enrich the student experience, provide added value to the University, and increase efficiency in university operations. Through formal and informal experiences, the NC State Students Centers serve as a cornerstone for student growth, learning, and involvement, including an environment prioritizing students leading operations. For more information about why you should consider working for Campus Enterprises at NC State, visit our website.
Essential Job Duties	The Reservations Coordinator supports the administrative functions of the NC State Student Centers Leadership Team and Event Services. Key responsibilities include processing reservations, providing timekeeping and payroll support, managing purchasing and assets, assisting with accounting and budgeting, and supporting department-specific software needs. This position also serves as a customer service liaison for clients. Additionally, the Coordinator supervises a team of 10-15 student reservations assistants and managers, including hiring, training, scheduling, evaluating, and providing daily support. Key Responsibilities: Process reservations and serve as a customer service liaison for clients. Provide administrative support, including timekeeping, payroll, purchasing, asset management, accounting, and budgeting. Support department-specific software needs. Supervise a team of 10-15 student employees, including hiring, training, scheduling, evaluating, and providing daily guidance.
Other Responsibilities	Model the Division's mission and values, and foster a positive, cohesive workplace and congeniality among co-workers. Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture. Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols. Perform other duties as assigned to ensure Student Centers business needs are met.

Qualifications

Minimum Experience/Education	High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Other Required Qualifications	Knowledge of office management techniques, effective verbal and written communication skills, familiar with office technologies with the ability to learn additional software. Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University. Must follow written and verbal instructions. Must have excellent public interaction and provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, to team and customers. Excellence in completing all tasks and performance goals. Ability to set priorities. Ability to work independently, and in a fast-paced work environment. Ability to exercise judgment and apply policies and procedures, ability to establish and maintain effective working relationships with staff, management and the public.
Preferred Qualifications	Experience working in a University setting. Experience working in office management with some supervisory experience. Experience with event planning.
Required License or Certification	N/A
Valid NC Driver's License required	No
Commercial Driver's License Required?	No

Recruitment Dates and Special Instructions

Job Open Date	12/17/2024
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)	01/02/2025
Notice to Applicants
Special Instructions	Please include a cover letter and resume. Please make sure that the work history listed on your application is identical to the work history listed on your resume and any work experience described in the supplemental questions is listed in the work history.

Position Details

Position Number	00103652
Position Type	SHRA
Position Classification Band Title	Administrative Support Specialist
Position Classification Band Level	Advanced
Position Classification Salary Range	$ 34,602 - $ 58,870
Salary Grade Equivalency	GN08
Alternate Option	If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Medical Emergencies
Time Limited Position	No
Time-Limited Appointment Length (if applicable)
Department Id	477001 - Student Centers
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.