Sales Support Coord II

Coordinate supply chain between New Age Electronics a Division of SYNNEX, anational consumer electronics distributor, and its customers, which consists of both traditional, online retailers and New Age Electronics a Division of SYNNEX , Account Managers and Sales Reps.

This position will cover multiple aspects of operations but will primarily focus on both order management and product management. Ensures that product is shipped anywhere globally with minimal issues. This includes quoting customers, working with program managers, processing orders in the system, credit, and working with traffic and customs. Works directly with customer to develop SLA requirements and build measurable metrics in order to track and execute on SLA.

• Receives, reviews, and processes all EDI and manual POs into the computer system and confirms with customer within customer's SLA requirements for PO processing to completion.

• Works closely with the PM and Buying team to ensure sufficient inventory availability and allocations are available to fulfill customer Purchase Orders.

• Coordinates with the Warehouses and Traffic department to ensure orders are shipped to meet customer expected delivery dates and pick-up dates.

• Fields customer calls and provides assistance with customer service-related issues requested by the customer regarding Purchase Order changes, tracking or delivery appointments

• Review open orders/product availability and product allocation DAILY for all accounts assigned.

• Monitor orders to ensure they are shipped to meet customers expected delivery dates; work with NAE buyer to ensure product is delivering in time to meet customers' expectations.

• If orders cannot be processed according to customer expectations, will communicate with customers and salespeople to advise of delays with customer orders.

• Work to build truckload quantities by location for out bound shipments.

• Correct EDI errors DAILY.

• Communicate to account and salespeople if delays occur in receiving inbound orders.

• Coordinate and interact daily with customers and multiple departments.

• Enter manual orders within 24 hours of receipt and confirm back to customers that orders have been entered.

• Field customer calls and follow through to completion purchase order status, purchase order changes, delivery appointment assistance, and mis-shipment resolution.

• Keep customer informed on product availability and end of life notifications.

• Trace shipments through to delivery as requested by customers(s).

• Maintain correct customer cross-reference information.

• Ability to work in a fast-paced environment.

• Excellent Customer Service skills.

• Ability to multi-task to meet deadlines.

• Intermediate knowledge of Microsoft Office products including Word, Excel, and Outlook.

• Must be independent and proactive to get daily tasks completed.

• Ability to deal with pressure effectively and deal with fluctuations within the workday and prioritize work accordingly.

• Must be able to effectively work within a team

• Requires ability to handle tasks/assignments which are moderately routine.

• Some tasks may be more complex than others.

• Use sound judgment in independent decision making and have the ability to identify and resolve problems in a timely manner.

• Normally works independently and sets priorities, receives detailed information on newly introduced assignments

IV. Education & Experience

• Typically requires 4-6 years of related experience.

• High School diploma or GED equivalent.

• Bachelor's degree or equivalent

• Common sense

V. Core Competencies

• Customer Service skills Communication skills (written and verbal)

• Analytical Business Acumen

• Computer Skills

• Cost Control

• Creativity/Innovation

• Decision Making/Judgement

• Dependability

• Initiative

• Listening Skills

• Organizational Savvy

• Planning

• Problem Solving

• Program Management

• Quality Tactical

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company