Customer Service Intern

At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose:

This position will be focused on improving Analytical Reporting and Documentation across all parts of the Customer Service Department including - Order Management, Exceptions Management, Compliance, Supply Chain and Customer Efficiencies. The role will have a strong collaborative communication between various Customer Service, Inventory Control, LSNA and Customer Logistics support roles along with an analytical mindset to document detailed work instructions, visual process maps, and highlight any process gaps or improvement opportunities with cost saving optimizations.

What To Expect as a Lindtern:

Our twelve-week Lindternship program offers hands-on experience allowing undergraduate and graduate students to gain practical skills and contribute to projects that directly impact our business. During the summer, interns will be paired with a mentor, attend professional career development workshops/sessions and attend networking events to meet additional team members.

Compliance Reporting and Analysis

• Enhance and refine existing reporting systems to improve accuracy and efficiency.
• Analyze customer and logistics performance trends to identify areas for improvement and opportunities for optimization.
• Develop and implement corrective action plans to address identified issues.
• Foster collaboration with internal and external cross-functional teams to ensure alignment, secure buy-in, and drive process adoption.

Automation Opportunities for Core Business Processes

• Partner with the business intelligence and reporting teams to understand recurring business tasks and reporting requirements.
• Identify and prioritize areas where automation can streamline operations and improve efficiency.
• Implement automated solutions and transition them seamlessly into production environments.

Optimization of Existing Business Reporting

• Evaluate current reporting frameworks and associated datasets to ensure alignment with evolving business needs, catering to both frontline and executive audiences.
• Work closely with operational teams to identify reporting gaps and develop tailored solutions to address these needs effectively.
• Establish processes to continually assess and refine reporting outputs to maintain relevance and utility.