VP, Software Engineering, SRE

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

The Customer Centric Reliability Engineering (CCRE) organization is looking for a VP, SRE to lead its SRE organization.

Our ideal candidate combines deep technical knowledge, strong software engineering leadership and customer compassion crafting and build availability focused solutions to enable Salesforce, its customers (and their customers) to be continuously available. You have successfully run, and grown 100+ person global teams.

To be successful, you have lived experiences leading large culture transformations and role transformations. Salesforce has adopted a Service Ownership culture, but is still very much on that journey. You will play the most visible role in this continued transformation, as this transformation will define the future of SRE. To be successful, you are a domain authority in different SRE models and will define the SRE strategy for Salesforce. You have a long track record of building 'first-of-its-kind' teams and making them successful.

You are most comfortable operating in an environment where outcomes are measured and the data is a crucial part of the narrative. You are setting up a new organization, with new charters and where success will naturally be measured and aligned to the metrics that matter.

You iterate quickly, learn and iterate again. You consistently break through obstacles, work horizontally, and turn "hard, "sophisticated" problems into bite-sized tractable solutions that find ways to deliver measured value quickly. Communication is a strength, both written and in person. Your executive presence is comfortable and eloquent because you regularly work with these customers. You are an excellent leader who develops their team to do great things and you encourage those around you.

Responsibilities

• Give to the overall ambitious strategy of Salesforce's extraordinary SRE organization.

• Lead and grow a global team of nearly 100 SRE team members, striven to conquer the challenge of running and scaling Salesforce's platform and services

• Hire first of its kind reliability experts with a strong software engineering background (object oriented programming).Hire and build out small, specialized teams to embed with service owners and direct delivery against an availability backlog

• Deeply understand the technical strategy, elbows in, across the breadth of your engagements. You have high context of your customer's reliability risks, are accountable for the strategy and consistently tie your outcomes to flagship metrics

• Own, innovate and build programs, software solutions, process innovations, and analytics that drive improvements to the availability, scalability, latency, and efficiency of Salesforce's products and services

• Work multi-functionally in close partnership with Cloud leads from technologies up and down Salesforce's very tall and deep stack to guide Salesforce to build fast, reliable and durable production systems.

• Develop strategic directions, workforce allocations, organizational structures and tactical execution plans for the reliability teams within each product group.

• Serve as a trusted technical advisor and Salesforce's authority on the reliability of sophisticated systems including recommending and delivering on the infrastructure layout to scale the products ensuring resilience and efficiency

• Develop a broader strategy to ensure deep engagement with Salesforce's software development leadership teams to deliver the best-in-class reliability engineering.

• Inspire innovation and new thinking to increase long-term feature velocity while meeting reliability targets.

• Achieve the otherwise unachievable, all with the resources, support, talent and consideration of one of the world's most highly-regarded brands and companies.

Minimum Qualifications

• 15 plus years of proven experience leading software engineering teams (python, java, go-lang etc)

• Experience forming software engineering SRE teams from the ground up

• Direct experience forming different engagement models and track record of working horizontally to deliver measured success

• Technical engineering leader, with depth to be accountable for the design of reliability solutions delivered across Salesforce.

• Observability and telemetry expert

• Organizational design and construction expertise

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