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Residential Counselors

Community Teamwork
medical insurance, dental insurance, life insurance, vision insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Massachusetts, Lowell
Dec 17, 2024

Full Time Residential Counselors

Monday-Friday 1st and 2nd shift (8am-4pm and 4pm-12am)

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees dedicated to reducing barriers and creating opportunities for low income individuals.

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:



  • Starting Pay: $20.59 per hour
  • Casual work environment
  • 4 weeks of Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Life Insurance
  • Tuition Reimbursement
  • 12 paid holidays
  • Paid sick leave
  • Career advancement and professional development
  • 5% contribution to your 401K after 6 months of employment, whether you participate on your own or not
  • Great co-workers and a great mission with an outstanding Community Action Agency


This is an opening for an individual to work in our Shelter Staff program. Residential Counselors are responsible for working closely with clients in a congregate emergency residential shelter site, to provide life skills support to individuals who are staying at the shelter. This position also provides oversight of site operations, which include enforcing safety measures, program rules, and evening expectations using a trauma informed and client centered approach. Other responsibilities include: assisting with screening, intake activities and orientation of new clients into the shelter program; providing guidance and information to clients regarding the daily activity schedule, house rules and policies; overseeing security and safety; completing housekeeping duties; ensuring daily chores are completed; providing emergency crisis management to individuals.

Qualifications include:



  • High School Diploma or equivalent required
  • 1 year previous experience working with individuals in need of social services (preferably low income individuals) strongly preferred
  • Excellent customer service, organizational, interpersonal, oral and written communication skills
  • Excellent crisis management skills
  • Proficient computer skills required in basic computer software and data collection
  • Good attention to detail
  • Bilingual skills preferred


Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

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