Patient Financial Services Coordinator

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.

The Financial Coordinator ensures that all authorizations/certifications requirements are completed in accordance with the payer's criteria, in a timely manner, prior to services being rendered. Works with insurance companies on behalf of patients to determine coverage and benefit limits.

Obtains benefits and secures insurance approvals.
• Coordinates the resolution of insurance issues with other departments.
• Notifies and documents approvals for other departments and partner organizations.
• Answers insurance related questions from patients, schedulers, providers, and partner organizations.
• Address patient complaints and escalate as needed.
• Identifies potential risk issues and notifies supervisor or manager.

Required:

• High School Diploma or equivalent.
• 2-3 years of relevant experience.
• Ability to summarize and explain complex concepts.
• Ability to empathize with patients and their families and have difficult conversations regarding financial matters.
• Proficient with email software systems.
• Ability to work in a fast paced, complex environment.
• Ability to multi-task, prioritize and problem solve.

Preferred:

• Prefer experience with Electronic Medical Records, insurance company billing requirements, oncology financial clearance, MS Office Suite
• Knowledge of CPT, ICD-10 and medical terminology.

A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.

The hourly pay range for this position is from $25.22 to $35.90 and pay offered will be based on experience and qualifications.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).