Customer Service Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a "Most Admired Company" in the healthcare wholesaler category by FORTUNE, a "Best Place to Work" by the Human Rights Campaign Foundation, and a topmilitary-friendly companyby Military Friendly. For more information, visitwww.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

Job Summary: The Customer Service Specialist is responsible for interfacing with customers prior to and/or after sale. Team members maintain positive customer relations and coordinate various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has the authority to substantially affect the relationship between the company and a customer, either from a financial or product standpoint. Pre-sale: Analysis of customer inquiries to determine appropriate product literature; influencing shipping schedules;. Post-sale: Assist with resolving shipping or invoicing problems; determining the validity of claims and creating cases for returns; and changing shipping schedules upon request.

This is a hybrid position, and the candidate must be within a 50-mile radius of our LaVergne TN office.

Key Responsibilities:

• Assist customers with their product orders, answering questions and providing prompt resolution to any potential concerns

• Answers incoming customer calls, keys orders into computer system, reviews order with customer to ensure accuracy, and responds to general inquiries relating to pricing, invoicing, product availability, shipping status, buying history, etc.

• Research customer inquiries using MPB systems and handle or expedite the request to the appropriate supporting teams that will facilitate the customer resolution

• Performs customer service functions such as handling customer complaints, interviewing customers on the phone to gain a clear detailed understanding of customer issues, researching customer complaints, interacting with other McKesson departments, and placing follow-up calls to customers to fully resolve any issues such as mis-shipped or lost orders, etc. and to ensure customer satisfaction

• Creates and maintains detailed and accurate customer account history notes in the (CRM) internal computer system by entering in incidents and related notes on a continual basis

• Assist customers with processing on- line order requests and facilitate inquires related to on-line ordering issues to the appropriate contacts for resolution

• Other duties and responsibilities as assigned by supervisor

Hybrid On Site & Virtual Team Training:

• Our 4 week training program is a hybrid of both in-office classroom training and some virtual learning done from home

• Training consists of classroom instruction and shadowing. To ensure your success, you'll have an opportunity to work closely with senior members of our team and use what you've learned in a supportive and supervised setting before completing training and moving your workspace home full time

Training Schedule: (4 Weeks - 12/9 through 1/3)

• Week One: 8:00am to 5:00pm. Monday through Wednesday in office. Thursday and Friday train virtually from home

• Week Two: 8:30am to 5:00pm. Monday through Wednesday in office. Thursday and Friday train virtually from home

• Week Three and Four: 8:30am to 5:00pm. Monday through Friday train virtually from home train virtually from home

Post Training:

• Team members will return to the office once a month for meetings or any additional special events.

Work Schedule: Monday through Friday 9:30am - 6:30pm

Minimum Qualification:

• 3+ years of related experience.

Education:

• High School Diploma or equivalent

Critical Skills:

• Strong proficiency with entire MS office Suite (Excel, word, outlook, power point, and Teams)

• Minimum 3 years of customer service process managing customer needs and resolution by phone

• Experience learning a challenging and growing product portfolio

• Excellent communication skills

• High sense of urgency managing competing priorities (working with critical life-saving drugs and time frames)

Additional Skills:

• 4 year degree preferred

• SAP experience a plus

• Working knowledge of plasma products desired

Physical Requirements:

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!