Workforce Forecasting and Performance Analyst

At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live. As a recognized market leader of term life insurance, we're working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.

We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more. We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.

The Forecasting and Performance Analyst will be responsible for planning the resource requirements and tracking benefits and operational efficiency. This will involve working in close conjunction with different business areas to understand their processes, workflows, and targets. The role will track actual and forecasted staffing levels together with the support of forecast creation, and KPI's throughout the business against plans, providing support to the Forecasting and Performance Specialist creating data that enables insight and analysis. Supporting in the delivery of operational efficiencies and excellence

The Analyst will contribute to the creation and maintenance of operational forecasts, plans and budget models. Combining insight analysis producing and leading with recommendations into associated performance indicators that drive efficiency whilst balancing engagement culture and business objectives.

Support and maintain forecasting, capacity, and budget models both back office and telephony modelling, both tactical and strategic.

1. Maintain models used to plan resources and analysis in long term business decisions.

1. Monitor assumptions & actual results against plan and deliver efficient solutions to real problems that drive employee engagement and business efficiency.

1. Support contact center projects providing tactical and strategic plans to meet business requirements.

1. Develop and maintain world class stakeholder relationships that enable business and customer demand success.

1. Assist the Forecasting and Planning Specialist in the production of insight and performance improvement opportunities.

1. Weekly build Power Point presentations for distribution and Capacity Plan meetings.

Education

BS/BA Degree in Business or IT preferred.

Experience/Knowledge

2+ years' experience in operational roles with delivery record

Experience of working to targets to improve customer, people, or cost metrics.

Experience of identifying and making improvements in operational customer facing environments

Experience of basic statistical modelling

Experience in life insurance industry, preferred.

Skills

Strong analytical/critical thinking skills

Strong stakeholder management skills

Advanced Excel skills

Ability to collaborate and engage people in change.

Outstanding verbal and written communication skills

Self-starting to find and deliver on opportunities.

Strong organizational skills

Demonstrated proficiency in Microsoft Office Suite and processing documentation/modelling tools.

Ability to function in a demanding environment.

Flexible regarding work hours and overtime